The Director of Retail Operations has financial and operational responsibility for each team within their assigned division with a goal of continuous improvement. They must ensure the delivery of the highest standard of customer service and that all retail needs of the company’s customers are met by performing the following duties:

Supervisory Responsibilities:

Directly supervise all retail micro market and vending operations. Work collaboratively with corporate and division level management to ensure best in class service standards, execution compliance and profitability that meets or exceeds company guidelines and budgets. Must be able to carry out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training retail market and vending employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Essential Duties and Responsibilities:

• Visit accounts and clients to maintain good relations and react to any comments, suggestions or concerns for the purpose of account retention; actively assists customer service managers to achieve pricing and retention goals. Individual is a primary contact for Customer/Clients interaction.
• Actively support sales activities to include client presentations, grand opening events, trade shows, proforma development, and retail space design.
• Coordinate/execute retail market and vending installations, merchandising, and promotional activities in a professional and timely manner in new and existing accounts; performs retail location inspections and inventory audits to ensure company standards are met.
• Review retail market and vending reports daily and weekly to ensure client satisfaction, data integrity, targeted spoilage rates, accuracy of retail operation collections, and labor costs; ensure quality, cleanliness, merchandising, plan-o-gram and promotional execution and compliance with the utmost sense of accuracy and timeliness and ensure all customer service and company policies and programs are maintained.
• Maintain the retail operating system within accordance of program standards. Utilizes reports to determine proper replenishment, merchandising and inventory level in established retail locations. Ensures that territories under their supervision control waste, and over/shorts in accordance with Five Star’s company standards.
• Assist as needed the VP of Retail Operations with efficient warehouse operations, maintaining appropriate on hand inventory levels, manage staffing, and ensuring warehouse is compliant with all company guidelines.
• Review service frequencies with subordinates to maximize retail sales without jeopardizing customer satisfaction; review with subordinates the retail service structure to improve productivity and control overtime compensation, as well as controlling employee scheduling so that employees are allowed their requested days off, and the operation has sufficient labor each day for service obligations. Performs activities of workers supervised when needed.
• Able to perform and understand all job duties assigned to retail specialists and warehouse personnel in support of retail operations. Stays current and abides by all parts of collective bargaining agreements, where applicable.
• Schedule regular meetings with , retail team managers, retail merchandisers, location attendant merchandisers and warehouse personnel to foster open lines of communication with direct reports; confers with other managers to coordinate activities of the operation and attend regular staff meetings to keep informed and updated about current developments related to our company.
• Ensure the proper handling of perishable foods, inventory controls in the retail locations, pre-kit warehouse and trucks; as well as analyzing financial reports to determine profitability and opportunities to increase revenue with proper merchandising, product introduction, and promotional activities.
• Ensure a clean and safe working environment and communicates company safety policies and goals to employees; secures necessary vehicles for retail service personnel and ensures proper maintenance of fleet vehicles; oversees all aspects of building maintenance including repairs, housekeeping and security.
• Individual will notify a member of Senior Management of any information that would be beneficial concerning account retention or any actions that might jeopardize the business.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience:

Bachelor's degree (B.A.) from four-year College or university; or (5) Five year’s related experience and/or training; or equivalent combination of education and experience.

Other Qualifications:

• Must be able to review, understand and prepare budgets, company business proformas, operating statements and other corporate financial documents. Proficient or working knowledge of computer applications: Excel, Word, Power Point, and Outlook. Willing to become proficient in Vendsys, Smart HQ, ADM, Lightspeed, and any other critical system application.
• Must be willing to travel regionally in position, travel may require overnight stays away from home. Must have a great sense of urgency and follow-through to deliver best in class customer service and promotions to our clients daily with the utmost professionalism. Must be creative and have the ability to handle multiple projects at once, deal with conflict and arrive at a beneficial and appropriate solution, promote a culture consistent with the stated goals, values and mission of the Company
• Must have the ability to present information to groups of clients, employees and company leadership.

Certificates, Licenses, Registrations:

A valid driver's license and good driving record is a must. Background and/or security check.

About Five Star Breaktime Solutions:

Join one of the nation’s largest on-site food and beverage service providers proudly offering custom solutions to our clients including micro-markets, full-line vending, coffee service, pantry service, sustainable products, water (filtered and bottled) service, catering, and corporate food service.

Notice: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO/Veteran/Federal Contractor