Five-Star AudioVisual is a leading provider of cutting-edge event technologies, including audio, video and lighting solutions. With an extensive focus on hospitality, we strive to provide each client and partner with premier customer service. It is our objective to turn your ideas into a five star spectacle.

Responsible for assisting the Director with the day to day functions of the audiovisual office in accordance with established company policy and procedures. Accountable for the set-up, operation and strike of all audiovisual sets. Ensure the maximum in client service, operational efficiency and profitability levels.

Essential Duties & Responsibilities

• Provide outstanding customer service
• Significantly contribute to the effective management of day to day operations according to company procedures
• Timely and accurate set up and strike of equipment for client functions according to company guidelines
• Effectively manage the sub-rental of equipment to ensure client need and office profitability
• Manage onsite inventory according to company standards
• Continually increase audiovisual skill and knowledge
• Maximize revenue potential
• Maintain and cultivate positive public relations with Hotel account
• Maintain positive employee relations
• Effectively utilize the company’s business software
• Ensure client billing is completed accurately and on-time
• Maintaining a high level of professional appearance, demeanor, ethics and image of self

Other Duties

• Other related duties as required or assigned

Qualifications

• Planning skills - able to effectively plan ahead
• Organization skill - ability to manage multiple projects
• Problem analysis - ability to breakdown problems and find solutions
• Strong team player orientation
• Strong customer focus
• Strong interpersonal and communication skills

Experience Required

• Minimum of one year experience in the audiovisual Industry.
• Advanced Knowledge and experience with audiovisual set-ups and strikes
• Exceptional customer service or hospitality experience required.
• Valid driver’s license and a clean driving record are required to operate Company vehicle.
• Certification in audiovisual technology or related courses (preferred).

Required Technical Skills (minimum)

• Audio - microphones, speakers, sound systems, channel mixers, etc.
• Video - LCD, LED, projectors, screens, monitors, etc.
• Lighting - GOBO, gels, uplighting,basic lighting kits, stage lighting, etc.
• Computers - Advanced knowledge on PC and Mac software