Company Description

Five-Star AudioVisual, Inc. was founded in 1995 and is proud to be celebrating 25 years of success! We are honored to serve as a boutique audiovisual company to the luxury market segment of the hospitality industry, providing the highest level of service possible for our partners and their guests. Throughout our distinguished history we have stayed at the forefront of technology, specializing in the continued development of innovative strategies and implementation of high-level service standards. We become a seamless partner as we embrace the history, culture and character of each client and their community while creating immersive experiences that reflect their individual personalities, ideals and goals.

Why should you become a part of the “Five-Star” Team?

Five-Star’s dedication to long-term partnerships and client retention with premier customer focus is made possible by employing the most enthusiastic, creative and flexible talent in the industry, valuing every member of our team as they work with us to deliver extraordinary service at every turn. We offer a comprehensive benefits package for full-time employees to choose from that includes Medical, Dental, Vision, & Life insurances, a 401K with Employer match, and more. Five-Star hires candidates who represent and uphold the Five-Star Way©; embodying passion, knowledge, integrity, and drive to deliver the Absolute Opposite of Ordinary© in performance, values, and service.

Position Summary

What you will be doing:

Managing both internal and external event production utilizing audiovisual technology for various events serviced by Five-Star. This includes participating in on-site visits by prospective clients, solicitation of new business, administrate duties, and supervising execution to ensure that our customers receive the proper equipment needed to accomplish their objectives and realize their vision.

Essential Duties & Responsibilities:

• Maximizes revenues by utilizing a consultation process with clients and guests. Will lead the development of assigned property staff rev max strategies.
• Works closely with hotel sales staff and others to develop relationships for upcoming conventions and meetings.
• Works closely with the audiovisual team members when consulting with clients on selection, reservation, and acquisition of audiovisual equipment and services
• Uses customized meeting diagrams and Five-Star Audio Visual’s computerized billing system and marketing materials to create and deliver sales presentations detailing equipment, service prices and labor quotations.
• Often serves as the main Five-Star representative at the group’s arrival.
• Negotiate directly with clients when necessary on costs to ensure that no audiovisual business is lost due to pricing.
• Minimizes service challenges through advance client contract consulting, anticipating needs, and consulting with operations team.
• Produce and consult clients on event materials in accordance with guest needs and goals including, marketing, directional signage, presentation materials, selection of environment enhancements to improve ROI.
• Supervise execution to ensure final product meets the expectations of Five-Star and the Client.
• Establish and maintain CRM and sales files to track all future bookings.
• Develop and maintain long-term relationships with VIP/repeat hotel clients.
• Attends site inspections and pre-and post-event meetings.
• Create and review final billing directly with client and obtain approval of all audiovisual charges.
• Follow up with all clients through thank you letters and post event service evaluations.
• Maintaining a high level of professional appearance, demeanor, ethics and image of self.
• Other related duties as required or assigned

Experience & Qualifications Required:

• Proven experience in developing positive customer relationships and seeking ways to increase customer satisfaction and loyalty.
• Possesses excellent organizational skills and the ability to manage multiple tasks in high volume environment. Capture new business for the organization by actively researching client organizations through a variety of resources.
• Proactively listens and clarifies customers’ needs and continually following up in meeting customers’ needs while maximizing profits.
• Exhibits well-developed communication skills, both oral and written; is clear, concise, sincere and persuasive.
• Pursues sales goals beyond what is required or expected of him/her.
• HANDS-ON experience in the audiovisual industry
  • Audio - microphones, speakers, sound systems, channel mixers, etc.
  • Video - LCD, LED, projectors, screens, monitors, etc.
  • Lighting - GOBO, gels, uplighting, basic lighting kits, stage lighting, etc.
  • Computers - Advanced knowledge on PC and Mac software
• Advanced knowledge and experience with audio/visual setups/strikes, certification in audiovisual technology or related courses (preferred)
• Excellent interpersonal, communication and negotiation skills.
• Valid Driver's License and a clean driving record are required to operate company vehicle
• This job requires the candidate undergo and pass a background check in accordance with local laws and regulations