Company Description

Five-Star AudioVisual is a leading provider of cutting-edge event technologies, including audio, video and lighting solutions. With an extensive focus on hospitality, we strive to provide each client and partner with premier customer service. It is our objective to turn your ideas into a five star spectacle.

Position Summary

Responsible for the overall management of the audiovisual office in accordance with established company policy and procedures. Ensure the maximum in client service, operational efficiency,employee development and profitability levels.

Essential Duties & Responsibilities

• Provide outstanding customer service
• Effectively oversee day to day operating procedures in accordance with company policy
• Effectively manage the sub-rental of equipment to ensure client need and office profitability is met
• Manage on-site inventory according to company standards, including utilization, maintenance and repair
• Continually capture hotel business
• Maximize revenue potential utilizing company sales strategies
• Actively maintain and cultivate positive public relations with Hotel account
• Maintain positive employee relations
• Continually develop employees assigned to office
• Maintain adequate staffing levels
• Conduct timely team member reviews
• Address employee concerns or questions
• Effectively utilize the company’s business software
• Ensure client and hotel account billing is completed accurately and on-time
• Maintaining a high level of professional appearance, demeanor, ethics and image of self, as well as subordinates

Other Duties

• Other related duties as required or assigned

Qualifications

• Demonstrates leadership ability - able to achieve desired results through others
• Planning Skills – able to effectively plan ahead
• Organization Skills – ability to manage multiple projects and tasks
• Problem Analysis – Ability to breakdown problems and find solutions
• Strong team player orientation
• Strong customer focus
• Excellent interpersonal and communication skills
• Strong negotiation skills

Experience Required

• Minimum of 3 years experience in the audiovisual industry
• Advanced knowledge and experience with audiovisual setups and strikes
• Exceptional customer service or hospitality experience required
• Valid Driver's License and a clean driving record are required to operate company vehicle
• Certification in audiovisual technology or related courses (preferred)

Required Technical Skills (Minimum)

• Audio - microphones, speakers, sound systems, channel mixers, etc.
• Video - LCD, LED, projectors, screens, monitors, etc.
• Lighting - GOBO, gels, uplighting,basic lighting kits, stage lighting, etc.
• Computers - Advanced knowledge on PC and Mac software