The Food & Beverage Manager position is primarily responsible for the quality control and financial growth of Local ’84 and the Splash Bar business.

This focus is to ensure the Café is hitting revenue targets, personnel is upholding the brand standards for offerings and service, and the overall company’s objectives for hospitality and profitability are achieved.

This position shall add to a high-quality Member Experience and be accretive toward driving Member Results, thereby making a positive impact on the FFC Prime Directive which is to Get and Keep Members.

This role is responsible for the overall day-to-day operations as well as a plan to grow the business, drive sales and manage costs.

Must have the ability to run a smooth and efficient shift.

Essential Duties and Responsibilities :

• Provide a clean, safe, and healthy environment for members, guests, and co-workers.
• Every staff member, regardless of position, has a primary and urgent responsibility to clean and disinfect all club components as they are used by members and guests, and yourself.

Help retain and attain new members through club promotion and customer service excellence.

• As a team member manager, assist with the opening and closing of the club on a team rotational basis.
• Follow all FFC Service Standards, Core Values, Mission, and Purpose
• Ordering products and managing the delivery / distribution to ensure proper inventory levels
• Ensure all equipment has proper maintenance both preventative and repair
• Manage staff schedules in order to create maximum efficiency and to be at our below payroll budget
• Accurate processing and completing of payroll for Café staff
• Filling in shifts when necessary due to staff shortages
• Interviewing, selecting, training, coaching, and retaining staff
• Annual performance reviews for all staff in the required reviewing period
• Responsible for control of cash handled at the register and ensuring proper items are rung in
• Responsible for cash management including nightly bank drops
• Maintain a consistently clean and well-organized Café and Bar area. Ensure a photo-ready café, bar, and seating area.
• Assists customers with questions and product selection
• Follows departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations.

Hand washing practices followed.

• Work both front and behind the house making, preparing, and serving food
• Meet or exceed revenue and net income budgets for both Local 84 and the Splash Bar
• Manage all aspects of the Splash Bar during the summer season including events
• Basset or TIPS Certified
• Count Inventory on a bi-monthly basis and report results
• Food Waste Management by managing par levels; COGS at or below budget
• Attend Weekly 1 : 1 meetings with GM and Weekly Department Head Meetings
• Conduct Monthly Staff Meetings with the entire team
• Responsible for vending machine and / or grab n go cooler operations if applicable
• Any other responsibilities or projects as assigned by the supervisor

Qualifications :

• Desire to provide excellent customer service
• Outgoing, friendly personality
• Ability to handle multiple tasks
• Able to communicate effectively with others and convey enthusiasm
• Strong written and verbal communication skills
• Proficiency in Google Docs and Microsoft Excel
• Obtain Illinois Food Safety Manager certification or any state / city required certifications
• 1-year Food & Beverage Management Experience
• Physical requirements include : walking and standing during the entire shift (often 4-8 hours), climbing stairs, kneeling to clean floors, pushing and pulling objects, lifting and moving objects (up to 50 lbs.), and cleaning

Physical Requirements :

This position requires standing and moderate physical activity while on duty during each work. The Café representative must be able to move, lift, and stack boxes weighing a minimum of five pounds.

Our Commitment to Hospitality : FFC offers a robust training program mandatory for all employees to attend. The training includes multiple hospitality courses to be completed during your first 90 days.

Your manager will go over your role specific training and dates upon hire.

Our Purpose :

To enhance the lives of our members and guests by improving their overall health and well-being."

Our members, guests, and staff are as diverse as the city we call home. We are "Chicago from Day One," and we are committed to building a respectful and inclusive community.

Last updated : 2024-05-21