Job Details

Position Summary:

The Assistant Club Manager (ACM) is a dynamic leadership role at Fitness Connection, directly supervising 5-20 hourly teammates in the Club Manager's absence. With responsibilities spanning member and guest satisfaction, sales generation through memberships and retail, expense control, maintaining a safe and clean environment, and leading the team towards excellence, the ACM is essential in operating the club productively and efficiently. If you're passionate about fitness, have a knack for leadership, and are ready to inspire both our team and members to reach new heights, we're looking for you to join our journey in making fitness accessible and enjoyable for all.

Your Day to Day:

Leadership & Team Development Fostering a culture of growth, teamwork, and excellence.

• Supervise and support team members, stepping in for the Club Manager as needed.
• Work closely with Fitness Professionals to level up to Certified Fitness Professionals (CFP), enhancing their skills and service capabilities.
• Lead recruitment, training, and development efforts to build a strong, capable team.
• Encourage and model a team-oriented environment, promoting Fitness Connection's EPIC values.

Member Experience Ensuring every interaction is a step towards improving our members' health and happiness.

• Drive initiatives to boost member and guest satisfaction scores.
• Address and resolve feedback and concerns, maintaining high standards of customer service.
• Implement strategies to enhance the overall member experience, ensuring Fitness Connection is more than just a gym but a community.
• Ensure the club environment is welcoming, clean, and safe for all members and staff.

Sales & Marketing Empowering the team to achieve and surpass sales goals.

• Drive sales of Memberships, Personal Training, and retail offerings in our Pro Shop, directly contributing to the club's revenue.
• Collaborate with ACMs and Fit Pros to develop and implement effective sales strategies.
• Stay informed on and leverage promotions to maximize member engagement and acquisition.
• Represent Fitness Connection within the community to foster connections and promote our mission.

Operations & Administration Maintaining the heartbeat of our club's operations.

• Assist in managing club budgets, scheduling, and inventory to ensure efficient operation.
• Oversee the reconciliation of bank logs, cash deposits, and inventory, ensuring accuracy and security.
• Enforce company policies, procedures, and standards, along with federal and state requirements.
• Ensure flexibility in work hours, including the ability to work unscheduled shifts with little to no notice.

What We’re Looking For:

• A leader with 1-2 years of management experience, preferably in the fitness industry.
• Strong recruitment, selection, training, and development skills.
• A high level of professionalism, honesty, integrity, and a superior sense of customer service.
• The ability to work flexible hours, including extended daily and weekly work hours, weekends, and shifts with little to no prior notification.
• Excellent verbal and written English communication skills, with the ability to handle stress on a physical, mental, and emotional level.

Join Us:

As an Assistant Club Manager at Fitness Connection, you'll play a pivotal role in changing lives and strengthening communities through fitness. With opportunities for professional growth and the chance to make a significant impact, your journey here will be both challenging and rewarding. If you're ready to take your leadership skills to the next level and help us make a healthier lifestyle more accessible to all, we can't wait to meet you. Apply today and let's make fitness better together!

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Qualifications

Required Knowledge, Skills and Abilities

• Possess well-developed understanding and use of management skills such as recruitment, selection, training and development, coaching, goal setting, performance management, delegation and organization.
• Possess motivational, communication, team building and training skills.
• Have thorough knowledge of company policies and procedures and enforce them accordingly
• Have a high level of professionalism, honesty, integrity and work ethic.
• Exhibit a superior sense of customer service at all times.
• Have working knowledge of basic computer software including MS Word, Excel, and Outlook
• Willingness to work flexible hours.

Required Experience, Education and Certifications

• 1-2 years management experience preferably in the fitness or similar industry.
• High school diploma; college degree preferred

Fitness Connection is committed to principles of equal opportunity for all job applicants and Teammates. The company will make reasonable accommodations for the known physical or mental disability or known medical condition of an Applicant or Teammates, consistent with its legal obligations. The company also wishes to participate in a timely, good faith, interactive process with any disabled applicant or Teammates to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodation. Applicants and Teammates are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek or occupy by contacting the People Team