Job Description: Front Desk Agent

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all necessary information is obtained
- Answer phone calls, take messages, and handle guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Assist with check-in and check-out processes, including payment collection
- Handle guest complaints or concerns with empathy and professionalism
- Maintain a clean and organized front desk area
- Coordinate with other hotel departments to ensure guest satisfaction
- Assist with proofreading and transcribing documents as needed
- Support event planning and project coordination activities

Qualifications:
- Previous experience as a front desk agent or in a similar customer service role is preferred
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficient in using Google Suite or similar software for clerical tasks
- Familiarity with medical office procedures is a plus
- Ability to handle confidential information with discretion
- Attention to detail for accurate filing and record keeping

We offer competitive pay, opportunities for career growth, and a supportive work environment. Join our team of dedicated professionals today!

Note: This job description is intended to provide a general overview of the position. Other duties may be assigned as necessary to meet the needs of the business.

Job Type: Part-time

Pay: $16.04 per hour

Benefits:

• Employee discount

Schedule:

• 4 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person