WHO WE ARE:

FitLore emerged in 2014 with a bold vision: to craft, manage, and enrich premier private fitness, wellness, spa, and sports facilities across New York City and beyond. Our expanding collection of properties graces the most prestigious residential and multi-tenant office spaces.

At FitLore, our seasoned team of wellness and operational experts is committed to curating unparalleled customer service encounters. We're driven by a mission to enhance the well-being of our members through bespoke wellness services and experiences.

WHO WE’RE LOOKING FOR:

The Operations Manager at FitLore plays a pivotal role in driving operational excellence to uphold top-tier quality, safety, and service standards across our facilities. Collaborating closely with dedicated facilities managers, operations staff, and service teams, this role entails crafting, implementing, and refining internal processes. Moreover, it necessitates adept management of vendor relationships and a steadfast commitment to prioritizing exceptional customer service for our members.

We're seeking an individual with a wealth of experience in the wellness industry, coupled with proficiency in operations, fitness, and administration. This dynamic role involves regular travel within New York City, both as part of a structured schedule and to provide on-the-ground support when staffing or operational needs arise. The ideal candidate is meticulously organized, adept at problem-solving, and dedicated to delivering results.

PERSONAL ATTRIBUTES:

• Exceptionally detail-oriented and impeccably organized.
• Possesses a solution-oriented mindset, excelling at overcoming obstacles.
• Skilled multitasker capable of excelling with minimal oversight.
• On call to tackle any facility or staffing issues.
• Exhibits remarkable flexibility and proactivity in independently managing varied tasks and meeting deadlines.

EDUCATION REQUIREMENTS:

• Bachelor’s degree required.
• 2-5 years of operations experience, preferably in a fitness environment.
• Previous background as a personal trainer or group class instructor desirable.
• Prior experience managing pools/spas, with CPO certification, is advantageous.

RESPONSIBILITIES/DUTIES:

• Operations checklists, facility maintenance, issues and repair coordination.
• Assist with cleanliness, orderliness, and safety of the facilities.
• Facility audits and walk-throughs.
• Inventory levels and supplies for studio maintenance and/or marketing materials.
• Supply and equipment purchasing and inventory.
• Daily/Weekly/Monthly Administrative Reporting.
• IT, Tech and Facility Responsibilities, especially our operations/App platforms.
• Cross-trained on studio sales process and class check-in process to step in if necessary
• Analyze current processes and look for improvements to maximize efficiency.

BENEFITS:

• Healthcare (if full-time)
• 401(k)
• Paid time off (if full-time)

BEYOND THE PAYCHECK:

• Access to select FitLore facilities to workout personally.
• LifeCare support
• LifeSmart/ADP discount program

EEO Statement: FitLore, LLC is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, disability, sexual orientation, gender identity, ancestry, marital status or other classification prohibited by applicable local, state or federal laws. This policy is applicable to hiring, termination, compensation, schedules, discipline, working conditions and all other aspects of employment. As an employee, you are expected to honor this policy and to take an active role in keeping harassment and discrimination out of the workplace. We are happy to work with otherwise qualified disabled employees in order to accommodate limitations, in accordance with the Americans with Disabilities Act (ADA). It is up to the employee to approach the office manager with this request and provide medical proof of his or her needs upon the Company’s request.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Experience:

• Fitness/Wellness Operations: 3 years (Required)
• Pool Operations Experiences: 3 years (Preferred)
• Personal Trainer / Group Instructor: 3 years (Preferred)

Ability to Relocate:

• New York, NY 10002: Relocate before starting work (Required)

Work Location: Hybrid remote in New York, NY 10002