Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Claims Customer Service Associate do at Fiserv?

A Claims Customer Service Associate supports customer and client inquiries via email to help with online banking and bill pay functionality and processing for various financial institutions. You'll provide outbound calling to customers, clients, and third-party payees to find resolutions. This position is also responsible for researching and diagnosing customer disputes and identifying the most efficient means to resolve them to the satisfaction of the company, the sponsor, and the subscriber.

What you will do:

• You will work with our customers and clients by answering questions and driving issues to resolution to clients' satisfaction

• Help our clients to receive a "wow" experience as they interact with someone who can be both an active listener and help clients figure out the best solution

• Use your great verbal and written communication skills to provide excellent service to our clients

• Support multiple Fiserv product lines which will help you advance your career and increase your paycheck

What you will need to have:

• 2 years of experience working in a customer-facing role, preferably in customer service (retail, hospitality, call center)

• 2 years of experience using customer service software, CRM systems, and other relevant technologies and/or in providing customer support through virtual communication channels (email, chat, video calls)

• High School diploma or GED

What would be great to have:

• 2 years of experience in a back-office administrative environment involving research and issue resolution, claims, and/or disputes

• 2 years of experience working in a call center environment

• Proficiency in reading and writing Spanish

Important info about this role:

• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.

• Compensation: starts at $18.75 an hour

• Training Start Date: June 17, 2024

• Holidays worked will be paid at the premium rate of double time and a half.

• One hour of mandatory overtime is required in many of our lines of business due to business need. Any mandatory overtime will be paid at 1.5 times your base salary after you have worked 40 hours in a week.

• There are shift differentials for those working 2nd or 3rd shifts.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.