1 Technical Support Engineer I Job in San Antonio, TX
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FIS is Hiring a Technical Support Engineer I Near San Antonio, TX
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Associate's DegreeTravel Percentage :
0%Job Description
We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?
Please Note: This role requires the candidate to work in EST time hours. Do not need to live in EST, however, must be available during EST hours.
About the Role:
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
About the Team:
We are Payrix - a modern platform that provides Payments Facilitation (PayFac)asaservice with a full suite of payments and risk management services built for vertical Saas companies. With Payrix, Saas providers can embed payments and financial services in their native experience and add a new revenue stream in a few weeks.We have a strong product-market fit and a clear moat that has resulted in an exponential growth of 100% year over year, and we expect the trend to continue.
We are a partof WorldPay (an FIS company),who invented payment facilitation enabling technology companies to provideintegrated payment solutions, significantly expanding access to modern payment methods to SMBs and rejuvenatingthe end-user experience.
This specific team within Payrix:
Supports software companies (partners) with their payments offering. The Partner Support team serves as tier 2 and tier 3 level support for software company merchants (the software company supports first level).
Supports internal teams with regard to partner needs in way of transaction research, reports and product use.
Our team interacts with commercial professionals and implementation teams across the organization, with a focus on partnerships with software platforms needing Payfac as a Service or Payfac offerings.
The team holds a high degree of internal and external relationships specific to the payments industry and across our vast product estate. The team is a dynamic and motivated group driving business in a high-growth market segment.
What you will be doing?
This is a career level professional individual contributor role.
Works independently on problems of diverse scope.
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
May be involved in customer installation and training.
Provides support to customer/users where the product is highly technical or sophisticated in nature.
What you will need:
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues.
Familiarity with remote desktop applications and help desk software (eg. Zendesk)
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Experience with Postman
Experience with Scripting (Shell, Python)
Experience with Databases (SQL, Oracle, etc.).
Hands on worker
Added bonus if you have:
Recent work experience in Incident Management
BS degree in Information Technology, Computer Science or relevant field
What we offer you:
A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:
A voice in the future of fintech
Always-on learning and development
Collaborative work environment
Opportunities to give back
Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdfFor positions located in the US, the conditions below apply.
If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check)
ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Job Summary
Full Time
Investment Management
$78k-96k (estimate)
03/25/2024
03/28/2024
fisglobal.com
ORLANDO, FL
>50,000
1968
RACHEL LANDRUM
$10B - $50B
Investment Management
Related Companies
The job skills required for Technical Support Engineer I include Technical Support, Troubleshooting, Problem Solving, Help Desk, Computer Science, SQL, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Engineer I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Engineer I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Engineer I positions, which can be used as a reference in future career path planning. As a Technical Support Engineer I, it can be promoted into senior positions as an Airport Engineer that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer I. You can explore the career advancement for a Technical Support Engineer I below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Step 3: View the best colleges and universities for Technical Support Engineer.
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