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Job Description

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

FIS is looking for a Business Process Analyst Senior to build out the customer experience and strategic roadmap for our Global Portals and Digital Content within Merchant Solutions. You will report to the Senior Director of Business Process where you will have the opportunity to think strategically while also partner with cross-functional teams to focus on project execution.

What you will be doing:

This role will work alongside both external consultants and internal teams to design the desired client and colleague experience within Global customer operations. You will work closely with all stakeholders to come to an agreement on the solution design, review and own the capability requirements, support platform testing and user-acceptance testing, and report on program successes.

You will use analytical insights and innovation to create, simplify and deliver processes that will enhance the customer experience across Global operations.

You will be expected to keep up to speed with new capabilities offered in the market and assess their viability for use within FIS, working closely with, but not limited to, Product, Change Management, Finance, Operations and Technology to implement where necessary.

• Create and maintain the strategic program roadmap with the primary focus on improving the Customer Experience.
• Represents Global Operations to ensure new capabilities or enhancements required are raised with Product and are appropriately prioritized for delivery.
• Gathering and analyzing information, developing and communicating recommendations.
• Reviewing processes end to end, identifying root causes, and proposing solutions.
• Acts as the "go to" person for questions and problems for your responsibilities
• Surveys and analyses best practices for techniques and processes.
• Organizes, leads, and facilitates cross-functional project teams.
• Communicate team progress.
• Performs cost and benefit analysis.

What you bring:

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
• Excellent training/presentation skills to educate the organization on new or updated processes
• Excellent analytical, decision-making, problem-solving, interpersonal, team building, negotiation, conflict management and time management skills
• Willingness to shares relevant technical, process, and/or industry knowledge and expertise to other resources
• Ability to persuade and influence others on the most appropriate approach to take
• Is resourceful and proactive in gathering information and sharing ideas

Added bonus if you have:

• Broad knowledge of FIS' Merchant Solutions products and services, business practices and processes
• Experience building a global Knowledge Management program leveraged by both internal and external with content in multiple formats
• Advanced proficiency in at least one appropriate process methodology, e.g., ISO, Lean, Six Sigma
• Scaled Agile Framework (SAFe) or agile experience and systems development experience

What we offer you:

• Attractive benefits including private medical cover, dental cover, and travel insurance
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team
• The chance to work on some of the most challenging, relevant issues in financial services & technology
• A work environment built on collaboration, flexibility and respect

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Vaccination Requirements

Notice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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