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Job Description

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?

About the role:
As an Implementation Conversion Analyst, you'll become a Subject Matter Expert (SME) in the Digital 1 Business banking product, collaborating with project management, technical, and data conversion teams to implement, troubleshoot, and provide custom configurations for digital banking solutions to commercial and consumer banks. You'll engage directly with clients, guide them through the implementation and post-implementation configuration processes, and manage multiple project timelines to ensure successful product implementations.
About the team:

The Digital 1 Team is comprised of experts in project management, technical configuration, and data conversion, who work collaboratively to deliver customized online and mobile banking solutions to commercial and consumer banks, emphasizing innovation, client-specific customization, and seamless implementation.
What you will be doing:

• Serve as a Subject Matter Expert (SME) in the Digital 1 Business platform
• Work with project management and data conversion teams on implementations
• Interface frequently with service delivery teams for troubleshooting and client support
• Guide clients through the implementation process, help understand configurations, and assist with custom configurations post-implementation
• Monitor client requests for custom configurations and manage project timelines, ensuring timely delivery
• Participate in client meetings, team meetings, and specific discussions regarding project add-ons
• Prepare for and manage tasks during the implementation windows, ensuring all client work for the weekly window has been completed

What you will need:

• A Bachelor's degree in information systems or a related field
• Strong technical skills, including knowledge of SQL (ability to write queries) and the ability to read, interpret, and edit XML
• Critical thinking skills and comfortability in speaking with clients are crucial
• 3-5 years of experience in a technical role such as a service delivery or similar technical role
• Willingness and ability to work closely with clients and internal teams, showcasing strong communication and problem-solving skills
• A deadline-driven mindset, and capable of managing multiple projects in various stages simultaneously

Added bonus if you have:

• Implementation experience in the financial services space

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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