Location: Candidates must be located in Louisville KY and willing to work onsite.

The Eligibility Team Lead is responsible for assisting the Department Manager or Supervisor. He or She will assist with employee training, answering questions, and tracking time/attendance, while maintaining their own assigned workload.

Essential Duties and Responsibilities:

• Oversee and direct the daily activities of the Eligibility staff in office or onsite at a client location.
• Provide daily/weekly account reports to the Department Manager.
• Prepare and conduct staff training.
• Maintain time and attendance records for staff.
• Delegation and inspection of workflows.
• Coordinate and/or assume responsibilities for employees during absenteeism, heavy workloads, etc.
• Meet goals and objectives as assigned by management.
• Report and document employee disciplinary problems to the department manager.
• Maintain good working relationships with state and federal agencies.
• Assist other patient representatives in the unit with questions they have regarding how to work accounts.
• Direct the workflow for the unit.

Required Experience:

• High school diploma or equivalent is required.
• Bachelor’s Degree preferred.
• 1 – 3 years’ experience in a leadership role is preferred.
• 1 – 3 years’ experience in a healthcare eligibility role (government or hospital) preferred.
• Excellent written and verbal communication skills.
• Demonstrated leadership abilities.
• Professional and courteous manner at all times.
• Ability to stay on task with little or no management supervision.
• Demonstrate initiative and creativity in fulfilling job responsibilities.
• Ability to prioritize multiple tasks in a busy work environment.
• Strong working knowledge of personal computers including Microsoft Office.

Firstsource is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. Firstsource participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s I-9 to confirm work authorization.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.