2 Resident Support Services (Operations Specialist) Jobs in Canton, MA
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Resident Support Services (Operations Specialist)
$64k-84k (estimate)
Full Time | Business Services
10 Months Ago
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FirstService Residential is Hiring a Resident Support Services (Operations Specialist) Near Canton, MA
FirstService Residential is now hiring an Operations Specialist focusing on Resident Support to join the team at our Canton, MA regional office.
Primary Responsibilities: The Operations Specialist is part of the regional operations team and is responsible for execution of processes in support of the property management team and regional operations. The Resident Support Specialist focuses on resident interactions and acts as a liaison between Community Managers, internal teams, and residents to ensure that lines of communication are open and viable, with a primary focus on providing excellent customer service. As part of the regional operations team covering a variety of community association support functions, other specialty roles may be assigned based on need.
This is a great entry-level opportunity for individuals looking for a career path as a property manager, in customer service, or in general business operations.
Primary Duties and Responsibilities:
- Respond with great customer service to a high volume of emails and phone calls.
- Serve as the customer service front line while answering emails.
- Handle escalated phone calls from our Customer Care Center.
- Receive, record, respond, and/or route customer inquiries in an appropriate manner.
- Investigate customer inquiries, concerns, and issues in a timely and courteous manner.
- Document all contacts, actions, and responses in customer database.
- Assist in correspondence with mass communication emails.
- Follow established policy and procedures.
- Collaborate with internal team to ensure highest level of service is provided.
- Respond clearly and effectively to homeowner inquiries as needed.
- Maintain accurate property, owner and resident informationin company software.
- Utilize Standard Operating Procedures to strive to exceed department expectations.
- Provide administrative support to the operations team as needed.
- Special projects and other duties as assigned by supervisor.
Requirements:
- Two years of experience preferred in administrative office functions including data entry, internal/external communication and task prioritization. Experience in high volume processing highly preferred.
- Bachelor's Degree or combination of education, experience and training.
- Ability to work independently and with minimum supervision in a fast pace environment.
- Ability to interact with owners, residents and internal associates.
- Ability to work alongside team members to assist in troubleshooting and problem solving.
- Flexible, organized and able to handle competing priorities.
- Strong communications skills (i.e., conversational skills and writing skills).
- Strong computer skills with a proficiency in MS Office Suite,
- High level of attention to detail.
- Ability to establish and maintain effective working relationships.
Who We Are: FirstService Residential is the largest provider of third-party community association management in North America. With a presence in 28 states and 3 provinces in Canada we deliver exceptional service and solutions that enhance the value of every property and the lifestyle of every resident in the communities we manage. More information is available at www.firstserviceresidential.com.
$19/Hour
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$64k-84k (estimate)
POST DATE
06/23/2023
EXPIRATION DATE
04/04/2024
WEBSITE
fsresidential.com
HEADQUARTERS
LOS ANGELES, CA
SIZE
200 - 500
FOUNDED
2007
TYPE
Private
CEO
GREGG EVANGELHO
REVENUE
$50M - $200M
INDUSTRY
Business Services
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About FirstService Residential
FirstService Residential is a Florida-based property management company that offers HOA management and strategic planning for the residential sector across U.S. and Canada.
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