1 Helpdesk Tier 1 Technician Job in Dania, FL
SORT BY
Helpdesk Tier 1 Technician
$50k-63k (estimate)
Full Time | Business Services
3 Weeks Ago
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
FirstService Residential is Hiring a Helpdesk Tier 1 Technician Near Dania, FL
Job Overview:As a Helpdesk Tier 1 Technician, you’ll be responsible for support to execute the Information Technology operations for FirstService Residential in order to support our employees and Business Units as they provide service to our clients. This is a great opportunity for someone who is looking to advance their career and grow with a stable and expanding company.
Your Responsibilities:
Compensation:$18 - $21 / hour
Your Responsibilities:
- Provides user IT help desk support on all software and hardware used within the company. Responds to help desk calls in a timely and effective manner.
- Maintains a high level of customer service in responding to IT help desk calls.
- Responsible for maintaining, supporting, troubleshooting, and installation of all server, desktop, and networking systems.
- Monitor and respond to all network security and virus threats.
- Working with other technical teams in order to come up with value based solutions to end-user issues
- Handling in office walk up issues with various tech issues within the main office (when you are in the office)
- Works together with IT leadership on strategies to effect and implement new company procedures, policy changes, etc.
- Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.
- Bachelor’s or 1 to 2 years of IT support experience.
- Preferred but not required: Computer Science degree or technical certification (MCSA, MCP, ITIL, MOS, MCSE etc.)
- Strong customer service skills.
- Experience in both ME Service Desk Plus and Desktop Central applications.
- Must be proficient in the use of Microsoft applications (Word, Excel, PowerPoint, Access, and Outlook). MOS Certification Preferred.
- Organization and prioritization skills.
- Strong Time Management.
- Strong problem-solving skills.
- Proficient in troubleshooting applications
- Knowledgeable in the company’s products and protocols of the company’s existing infrastructure, including Windows 10, 11 and, Ethernet networking, Microsoft office automation suite, VPN (SonicWALL), Exchange e-mail server, and Internet Information Server (IIS), and TCP/IP.
- Strong research skills.
- Strong communication skills.
- Capable of working without day-to-day direction from supervisor but knows when to solicit input.
- Communicates well in non-technical terms to users
- Ability to train, educate, and problem-solve with staff.
- Hours over and above normal office hours will occur, including evenings, holidays, and some weekends.
- Schedule is subject to change based on business needs.
- Able to work (8am-5pm)
- Be on the phone 90% of the time.
Compensation:$18 - $21 / hour
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$50k-63k (estimate)
POST DATE
05/22/2024
EXPIRATION DATE
06/07/2024
WEBSITE
fsresidential.com
HEADQUARTERS
LOS ANGELES, CA
SIZE
200 - 500
FOUNDED
2007
TYPE
Private
CEO
GREGG EVANGELHO
REVENUE
$50M - $200M
INDUSTRY
Business Services
Related Companies
About FirstService Residential
FirstService Residential is a Florida-based property management company that offers HOA management and strategic planning for the residential sector across U.S. and Canada.
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
