As a Community Management Apprentice, you will participate in a rotational program providing access and firsthand experience to the many facets of our organization. The program will include two phases: a corporate office training phase and a field-facing community association manager partnership phase. This 11-week program is designed to provide a “fast track” for individuals looking to join the community association management industry. Our curated roadmap trains, engages, and challenges individuals who are the future Community Association Managers of FirstService Residential Illinois.

This in-person opportunity is based out of our Chicago corporate office. Throughout the program, you will travel as needed to on-site properties across the Chicagoland area, as well as our Suburban corporate office in Elk Grove Village, IL.

Your Responsibilities:

• Complete a task list of applicable property operations duties, as assigned by the overseeing Community Assocation Manager. Tasks may include administrative support, customer service inquiries, processing information in Connect, and working on building projects
• File vendor invoices, resident filing, project filing, notice filing, and upload documents to scanner files. Create new files and/or add titles as requested.
• Shadow existing team members to oversee customer interactions with residents, board members, vendors either by phone, email, fax or in person. Assist with work orders, open Resident Inquiries, and resident move ins and move outs.
• Attend Customer Service Representative meeting with assigned Community Association Manager.
• Interact with and assist coworkers, residents, unit owners, and vendors either by phone, email, fax, or in person. routine phone calls and follow up on email and other messages, as needed. Ensure the telephone is answered properly and messages are handled courteously, accurately and in a timely manner. Respond to client communications and address issues within one business day.
• Monitor and address resident disputes as required and build a positive relationship between residents and management.
• Create and update vendor lists, parking lists, owner certificate of insurance data, and various other types of correspondence as needed. Aid in creation of notices and plan with the appropriate individual for pick-up and posting as directed, removing postings as needed.
• Photocopy documents needed for meetings and assist with meeting and building event set up. Prepare orientation packages for new resident orientations. Assist with monthly and weekly report information, including any relevant copying.
• Complete course requirements for obtaining the Certified Manager of Community Association (CMCA) designation, which includes enrolling in the M100 course and taking the CMCA exam. Apprentices will also be provided the opportunity to apply for the State of Illinois Community Association Manager (CAM) license.
• Complete supplemental coursework in the Company's learning management software, FirstService Residential University. Assignments will assist & accelerate development to further facilitate growth.

Skills & Qualifications:

• Pursuit of an accredited Associate's or Bachelor's degree, or equivalent experience, required. Completed Associate's or Bachelor's degree, or equivalent experience, strongly preferred.
• 1 year of work experience in an office, retail, or hospitality environment.
• Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions.
• Superior oral and written communication skills.

What We Offer:

As a full-time associate, you will be eligible for full comprehensive benefits, including your choice of multiple medical plans, dental, vision, life insurance, short-term and long-term disability, legal, identity theft, and pet insurance. You will also be eligible for company-paid life insurance and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, tuition reimbursement, and a 401(k) with a company match.

Disclaimer Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

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