Objective

As the Corporate Communications Manager for Firstrust, this position will manage strategic enterprise communications to our employees and oversee senior executive and corporate brand presence to external audiences. This individual will lead the development, management, and execution of internal communications across our suite of internal communication channels—including the enterprise intranet, newsletters, email announcements, alert platform and all-employee meetings. Through this effort, the Corporate Communications Manager ensures all employees are well-informed, engaged with our corporate values, and are empowered to contribute to our collective success. The role will effectively promote senior executive and brand presence in the marketplace through PR, earned media and corporate sponsorship activities in the marketplace. This role demands the fostering of strong working relationships across the enterprise, acting as an advocate for the valuable contributions of our employees. The Corporate Communications Manager will provide recommendations on the focus areas for our internal communications platforms, ensuring content is engaging and leverages digital, mobile, and social communication skills. Furthermore, this role involves the utilization of analytics to measure the success of employee and corporate communication channels and initiatives.

Firstrust Bank is an Affirmative Action Contractor and is an Equal Opportunity Employer.

Minority/Female/Disabled/Veteran

Responsibilities/Duties

• Strategize and implement a comprehensive internal communications plan that supports Firstrust Bank's business goals and provides a central communication channel for senior executive communications and employee updates.
• Manage and fully develop the written, visual and video content for the enterprise intranet as an effective tool for information sharing, collaboration, and fostering a sense of community.
• Craft and disseminate the enterprise newsletter, highlighting senior leaders, company milestones, employee achievements, and key initiatives.
• Coordinate change management communications and announcements, ensuring they are clear, timely, and aligned with overarching communication objectives.
• Organize and oversee employee meetings and events to strengthen internal connections and maintain our relationship-driven and personal culture.
• Collaborate with HR and other departments to ensure consistency in messaging and support internal branding and employee recognition and volunteer efforts.
• Evaluate the effectiveness of communication strategies and initiatives, leveraging insights for ongoing refinement and improvement.
• Develop Senior Executive and Enterprise communication and PR plans, in partnership with the brand’s PR firm.
• Act as a key advisor to senior management on internal communication strategies and best practices.

Essential Functions

While performing the essential functions of this position, the employee is regularly required to operate a computer terminal with repetitive motion. Physical requirements of this position are considered sedentary work involving preparing documentation, preparing, and analyzing data and figures, viewing a computer terminal, extensive reading, and resolving inquiries. Some amount of mobility to access files, attend meetings, both on and off site, and perform property inspections is necessary. The employee is expected to converse with internal and external customers and exchange information.

Knowledge - Skills & Abilities

• Bachelor’s degree in communications, public relations, English or related field.
• A minimum of 3 years' experience in internal/corporate communications, digital marketing or a similar role, preferably within the banking or financial services sector.
• Outstanding writing, editing, and digital/social communication skills, with an adeptness at using storytelling to make complex information engaging and accessible.
• Experienced with digital communication tools and platforms, including website and intranet development, content management systems, and email marketing and social media software.
• Proficient in project management, capable of handling multiple projects under tight deadlines.
• Demonstrated ability to work collaboratively across departments and engage with senior leadership.
• Strategic thinker with a proactive problem-solving approach and a results-oriented mindset.