SUMMARY

This individual will be responsible for coordinating and maintaining schedules for FirstLight HomeCare clients and staff in addition to answering incoming calls and welcoming visitors by greeting, and directing them appropriately. He/she will notify company personnel of calls, messages and visitor arrival, while maintaining security and utilizing the telecommunications system at all times.

ESSENTIAL DUTIES

Essential job duties for this position include the following items. Other duties must be performed as assigned or required.

• Understand and adhere to established FirstLight HomeCare policies and procedures
• Welcome visitors by greeting them in person or on the telephone, and answering and/or referring their inquiries
• Direct visitors by maintaining employee and department directories; providing instructions as necessary
• Schedule client appointments/visits according to care plans and staff availability
• Maintain proper staffing levels to ensure proper coverage for all clients
• Enter scheduling data, create schedules
• Maintain call-in, retention and staff and client statistic reports
• Contact care providers and clients regarding day-to-day changes
• Discern client services required as outlined in agreements, urgent requests and care plans
• Enter staff and client information into database
• Maintain staff and client database (i.e. employee assessments, dates and reminders of TB, client admission, client hospital admission and discharge)
• Perform general office duties including but not limited to word processing, photocopies, files, shreds, sort/distribute mail, provide reception coverage, telephone services, etc.
• On designated days, take calls after hours and weekends to handle emergencies, scheduling issues and client referrals/intakes

• Work toward continuous quality improvement
• Stay current with changing technology, including software programs
• Uphold, support, and promote all company policies and procedures
• Adhere to all HIPAA privacy regulations

QUALIFICATIONS

To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills, abilities, certifications, and educational experience required.

EDUCATION/EXPERIENCE

• High school diploma or general education degree (GED); or one (1) to two (2) years’ related experience and/or training; or equivalent combination of education and experience.
• Proficiency with Microsoft Suite and or Google Suite and scheduling software required
• Working knowledge of basic medical terminology required
• Minimum one year of Administrative assistance experience Required
• Minimum one year of Scheduling Preferred.

CERTIFICATION, LICENSURE, & REGISTRATION

• Possess and maintain a valid driver’s license and maintain valid auto insurance

LANGUAGE SKILLS

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

REASONING ABILITIES

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations
• Ability to discern when to escalate client situations, such as calling Supervisor or 911

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The environment may contain a potential exposure to illness and/or bodily fluids. The noise level in the work environment is usually moderate.

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Admin Assistant: 1 year (Required)
• Home care: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person