SUMMARY

The Skilled Services Implementation Specialist is responsible for ensuring that franchisee owners who are approved and participate in the skilled services program are trained to FirstLight Home Care (FLHC) standards, state regulations and industry standards. Additionally, the position is responsible for on-site auditing of skilled services of approved franchisees to ensure delivery of high-quality skilled services to industry standards and state regulations. Your role involves evaluating, training, implementing, and monitoring FLHC skilled service franchisees to ensure industry standards, and best practices are being followed.

ESSENTIAL DUTIES

Essential job duties for this position include the following items. Other duties must be performed as assigned or required.

Quality Assurance Oversight:

● Develop, implement, and oversee skilled service training programs to ensure adherence to healthcare standards and regulatory requirements.

● Conduct audits, assessments, and evaluations of skilled services, identifying areas for improvement.

Training and Education:

● Provide training sessions and educational programs for approved FLHC skilled services franchisees on healthcare standards and regulatory requirements.

Data Analysis and Reporting:

● Analyze audits to track performance indicators and trends to identify changes that need to be made to training, policies, etc.

● Prepare comprehensive reports on quality metrics, highlighting areas of success and improvement opportunities.

Collaboration and Communication:

● Collaborate with franchisee owners and staff, Executive Director of Compliance and Clinical, and stakeholders to implement skilled service initiatives.

● Communicate findings, recommendations, and strategies to Executive Director of Compliance and Clinical and other stakeholders as applicable.

Compliance and Regulation:

● Provide guidance to owners/staff with state regulations, skilled service standards, and policies.

● Stay updated with industry standards and regulatory changes, integrating them into training and quality assurance measures.

Travel and Flexibility:

● Travel to approved FLHC skilled services franchisees prior to implementation of skilled services and yearly as applicable.

● Demonstrate flexibility in adapting to different work environments and healthcare settings.

● All other duties as assigned by the manager

QUALIFICATIONS

● Registered Nurse degree in nursing with relevant certifications and licenses.

● Experience: Proven experience in skilled services and quality improvement within home care/home health care, preferably with travel or multi-location responsibilities.

● Multi-state experience preferred.

● Compliance/regulatory background preferred.

● Experience developing and implementing programs is a plus.

● Analytical Skills: Strong analytical abilities to assess data, identify trends, and make data-driven decisions.

● Communication: Excellent communication skills to convey complex information clearly and concisely.

● Adaptability: Ability to adapt to changing environments, work independently, and manage time effectively.

● Attention to Detail: Meticulous attention to detail to ensure compliance and accuracy in training, implementation, and quality improvement auditing.

● Willingness to travel extensively based on organizational needs.

● Valid driver's license and the ability to commute independently between locations.

● Flexibility with work hours and schedules based on travel and agency requirements.

WORK ENVIRONMENT

The work environment is predominantly remote, with some required travel for training, corporate and site visits.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. Work remotely with the ability to travel.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance
• Work from home

Medical specialties:

• Home Health

Schedule:

• Monday to Friday

Work setting:

• Hybrid work

Work Location: Hybrid remote in Cincinnati, OH 45249