First things First: Who are we?

First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied precision, efficiency, innovation, and all-around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers annually throughout the United States in 39 states, Puerto Rico and Canada.

Become a part of our First Transit team as a Road Supervisor. We hire individuals who make safety and customer service their top priorities. If you have the drive, confidence, and determination to succeed, we are looking for you!

First Transit is a leading provider of transportation contract and management services, moving more than 350 million passengers annually. First Transit employs more than 19,500 dedicated transit professionals through fixed-route, paratransit, college/airport shuttle services and rail operations at more than 300 locations in the US, Canada, Puerto Rico, Panama and India. With a dedication to safety and outstanding customer service, First Transit sets itself apart from other providers in the industry.

Road Supervisor responsibilities include:

• Investigates accidents, incidents, disputes and disturbances as assigned, in accordance with policy, and in conjunction with involved authorities.
• Monitors and coaches operator performance and behavior; models passenger interaction skills, coaches operators in use of time, checks and instructs periodically on proper revenue, transfers and farebox data collection, and recommends training or retraining, as appropriate to ensure compliance with safety policies.
• Conducts time point and passenger load checks to ensure schedule and route efficiency.
• Audits service, routes and road conditions and recommends alternate routes to dispatch as appropriate.
• Writes reports regarding service disruptions, security incidents and operator performance/behavior in accordance with policies and procedures. May assist operators in filing of reports.
• Assists in the processing and follow up of customer service complaints and requests.
• Assesses ability of operators to continue in service when investigating accidents, incidents and potential substance abuse problems.
• Coordinates problem resolution among operators, management, passengers and the public.
• Performs as assigned during special events and weather emergencies to minimize service disruption.
• Performs physical work as needed, such as assisting stuck/sidetracked buses, making bus trades and helping wheelchair passengers on or off buses, etc.
• Must demonstrate the ability to be a Lead Dispatcher in case of emergency situations.
• Must have knowledge of attendance policy, union contract, First Transit Employee Handbook, and DOT rules and regulations.
• Schedules time checks as assigned by the Operations Manager on daily basis and as presented by the client agency, ensuring 100% completion.
• Constantly monitors on-time performance and makes recommendations for improvement.
• Ensures that all non-revenue, non-maintenance vehicles are always clean and well maintained according to manufactured recommendations.
• Coordinates operator ride checks
• Accountable for timely operator Am/Pm yard pull outs

Road Supervisor requirements:

• Supervisory experience is an asset
• High School Diploma or GED, College Level education highly desirable.
• Class B CDL with Air Brake and Passenger Endorsements.
• A minimum of two (2) years of experience required as a full time Bus Operator.
• Ability to communicate effectively orally and in writing.
• Ability to manage time effectively and work in a diverse environment.
• Ability to adapt to changing situations and willingness to help out in a variety of situations.
• Ability to make quick decisions and work under pressure effectively.
• Prioritizes assignments and organizes time.

Benefits

We offer competitive compensation and benefits physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

Diversity & Inclusion

Because we're stronger together, we aspire to have a culture where all people are First. We're committed to providing an inclusive and diverse working environment for everyone every day.

Professional Advancement

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.

Extensive Training

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

Community Service & Impact

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you'll have a positive impact on others.

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.