** Branch Manager**

**Job Category****:** Manager **Requisition Number****:** MANAG06223 Showing 1 location **Job Details**

**Description**

The Branch Manager oversees all aspects of the daily operations of the Branch, deepening and acquiring member relationships and ensuring member service levels are consistently exceeded.

Here's what you can expect from the job and what you need to be successful:

**Job duties**

* Develop a team of highly motivated, results-oriented employees through effective leadership practices; ensure adequate staffing levels to maintain efficient team performance

* Achieve staff results by communicating performance expectations; planning, monitoring and appraising job results; coaching, counseling and disciplining employees

* Monitor and coach Assistant Managers in the areas of quality, productivity, employee relations/coaching and evaluation, member sentiment, and overall work performance

* Partner with Assistant Managers in handling all aspects of XC operations (including monthly self audit, general ledger audits, balancing debit cards, locating transactional errors, cash and vault balancing, negotiable items)

* Handle escalated member issues, resolving on a timely basis to satisfaction

* Effectively using KPIs and reports to analyze and determine necessary actions to identify gaps in the business and take action to resolve

* Maintain and enforce systems, policies, procedures and productivity standards

* Ensure member service projects (change initiatives) meet objectives on time and on budget

* Partner with other business units to resolve member issues or grow member relationships; actively participate in cross-functional meetings

* Research, resolve and communicate operational issues and potential problems to leader and/or other business units

* Identify, manage and mitigate risk within XC (including identify theft, overdrafts, etc)

* Manage vendor relationships to support operational excellence and member service levels

**Essential skills**

* Minimum 2 years experience leading people or teams, ideally in the sales sector

* Minimum 2 years experience in retail operations with a proven successful track record in deepening and acquiring customer relationships, preferably in financial services

* Proven people management and development skills, adept at providing frequent and valuable performance feedback to develop and build employees to achieve department goals

* Ability to use data and analytics to gain insights and drive strategic direction

* Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines

* Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences

* Familiarity with CRM software preferred (e.g. Salesforce)

* Working knowledge of Microsoft Office Suite

* Minimum Education: Bachelors degree preferred

**Location:** South Lake Union Branch, Seattle, WA 98121

**First Tech is not currently offering Visa sponsorship for this position**

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)