Position Description: Handles customer transactions and provides friendly, prompt and efficient customer service, which includes cross-selling of bank products and services. Maintains and safeguards supply of currency and coin under the prescribed limits. Position Responsibilities: Daily balancing of teller drawer within the established teller guideline policy. Provides efficient, helpful and courteous customer service to internal and external customers. Promotes and cross sells bank products. Accepts checks for paying and/or cashing to include verification of payee endorsements, funds and drawee bank, making decisions on the existence of stop payments, holds and uncollected funds. Demonstrates knowledge and understanding of the teller machine, including; input of all transactions, posting memo debits, placing Reg CC holds and daily balancing of assigned cash. Processes courier bags and night drop bags, to include deposit change orders and loan payments. Sells cashiers checks and processes cash advances. Demonstrates knowledge of regulatory responsibilities by initiating SAR's, placing Reg CC holds, anti-money laundering, CTR's, etc. Complete assigned vault duties as needed May provide functional guidance to less experienced staff members. Participates in cross-selling/referral program daily in order to maintain and exceed goals set by First Southwest Bank. Answers confidential inquiries relating to customer account balances, account numbers, interest charges, and account activity. Operates within bank policies. Understands policies. Explains guidelines to customers instead of simply saying "no". Minimum Qualifications: Minimum Qualifications -
High School Diploma or GED required.
Equivalent combination of education and/or experience considered.
Strong customer service skills.
Previous cash handling experience preferred.
Effective written, verbal and interpersonal communication skills; demonstrated ability to speak effectively to internal and external customers.
Strong attention to details.
Ability to think logically in order to analyze situations, and make sound decisions.
Ability to handle multiple tasks simultaneously.
Capacity to work with multiple computer and software systems.
Ability to calculate figures and amounts such as cash back, and percentages.
Solid interpersonal skills including listening skills
Excellent flexibility and adaptability in a changing environment with expected and unexpected events.
Excellent problem solving and decision making skills
Ability to operate basic office equipment (i.e. computer, ten-key, fax machine, scanner, copier, phone, and financial calculators).
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
~ Standing for extended periods of time.
~ Must be able to work at a rapid pace for long periods of time (typically no longer than 8 hours).
~ Must be able to push, pull, pull up, bend, lift at the knees and waist, twist body at the waist, raise and hold arms overhead, turn head-neck-shoulders as needed, grasp other items with hands, for either extended periods of time or many times throughout the workday.
~ Must occasionally lift and/or move up to 20 pounds.
~ Must be able to work overtime to the extent necessary.
~ The noise level in the work environment is usually low to moderate.
~ Extreme high and low temperatures within the building will be experienced
Additional Information: BSA Requirements:
It is the responsibility of all employees to make all reasonable efforts to identify suspicious cash activity which may be associated with customer attempts to avoid the reporting requirements of the BSA or government or federal tax reporting, as well as potential money laundering resulting from criminal / illegal activities. All suspicious activity, regardless of the amount involved in the transaction, must be reported to a supervisor or Branch Manager for further investigation and possible reporting by the Bank Secrecy Officer to the Financial Crimes Enforcement Network (FinCEN).
No director, officer, employee, or agent who reports a suspicious transaction under the requirements of the BSA may notify any person involved in the transaction that the transaction has been reported.
Each employee of the bank shall be required to complete Bank Secrecy Act / Suspicious Activity training periodically which is commensurate with the duties of their position.
Employees dealing with cash transactions at any time must be aware of the policies and procedures related to Currency Transaction Reports (CTRs) and are expected to complete the required information on the CTR form (or in the automated system) on a timely and accurate basis according to those procedures.