Position Description: Responsible for delivering an exceptional customer experience during every interaction, to every customer, every time. This position requires an ongoing focus on building solid and long lasting relationships by engaging all customers in a positive manner while discovering, anticipating and meeting their personal financial needs through knowledgeable presentation, active promotion and competent delivery of services. Also responsible for business development, consumer loans, customer management when necessary, deposit product and business solution sales, administrative support, credit structure and negotiations. Position Responsibilities: Primarily focus on deposit growth and consumer loan growth for branch. Expert knowledge of deposit account documentation and banks core systems. To include consumer loan processes and documentation in accordance to First Southwest Bank Loan policy. Provides help to all customer requests including debit cards, online banking, bill pay and etc. Responsible for all account maintenance duties. Takes advantage of every opportunity to cross sell a Bank services (loan and deposit), recognizing situations that suggest a need for specific products and taking positive steps to promote such opportunities by explaining the customer benefits of the proposed services. Manages customer's portfolio and services relationships. Participates in cross-selling referral program daily in order to maintain and exceed goals set by First Southwest Bank. Completes all required reports in an accurate and timely manner Participates in all departmental meetings. Actively participates in community and business functions/groups to ensure a positive image for the bank within their market place. Minimum Qualifications: Banking Experience - 3-5 Years of Banking experience.
Knowledge and Skills -
Excellent verbal written and telephone skills.
Skilled with Microsoft Word and Excel.
Possess strong organizational skills and ability to handle multiple tasks.
Strong attention to detail in order to maintain high level of data integrity.
Computer skills required.
Must be capable of meeting deadlines on a consistent basis.
Pleasant disposition which gives a positive image of the bank.
Minimum Qualifications -
Three years of sales and/or customer service experience.
Banking experience strongly preferred.
High school diploma or GED equivalent
Bachelor's Degree preferred
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
Required to talk and hear; frequently required to use hands and fingers to handle or feel objects, tools or controls. Ability to stand and sit, reaching with hands and arms; kneeling, crouching. Must occasionally lift and/or move up to 20 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Depending on location and time of year, extreme high and low temperatures within the building will be experienced.
Additional Information:
BSA Requirements:
It is the responsibility of all employees to make all reasonable efforts to identify suspicious cash activity which may be associated with customer attempts to avoid the reporting requirements of the BSA or government or federal tax reporting, as well as potential money laundering resulting from criminal / illegal activities. All suspicious activity, regardless of the amount involved in the transaction, must be reported to a supervisor or Branch Manager for further investigation and possible reporting by the Bank Secrecy Officer to the Financial Crimes Enforcement Network (FinCEN).
No director, officer, employee, or agent who reports a suspicious transaction under the requirements of the BSA may notify any person involved in the transaction that the transaction has been reported.
Each employee of the bank shall be required to complete Bank Secrecy Act / Suspicious Activity training periodically which is commensurate with the duties of their position.
Employees dealing with cash transactions at any time must be aware of the policies and procedures related to Currency Transaction Reports (CTRs) and are expected to complete the required information on the CTR form (or in the automated system) on a timely and accurate basis according to those procedures.