About the Position

As a Member Relationship Specialist, you will focus on building long-term relationships with our members to understand their financial needs and provide a full range of products and services to serve their banking needs. Our Member Relationship Specialist are responsible for presenting and explaining credit union products and services to members and assisting them to utilize these products and services. This position requires the ability to communicate effectively with prospective and current members as well as representing the credit union and its products in a positive and professional manner. Under supervision, and in accordance with existing procedures and systems, provides a variety of member service functions involving selling & cross-selling of products and services.

Explore your career possibilities at First South Financial and join a company as passionate as you are about helping our members meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed.

Job Requirements:

• High school diploma, Associates degree in Business or related field preferred. Work experience will be considered in lieu of formal education.
• Experience in the use of PCs, calculators, and other office equipment.
• Customer Service and Sales Experience - 2 years
• Excellent communication skills.
• Must be able to work the hours necessary to fulfill the responsibilities of the position.
• Spanish Speaking is a plus.
• Detail oriented.

First South Financial Credit Union is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, creed, religion, sex, national origin, age, veteran status, disability, or any other protected class.

ABOUT FIRST SOUTH FINANCIAL

At First South Financial, we are committed to assisting our member’s financial needs and help them succeed financially. We are currently looking for talented people who put our member’s needs at the core of what they do. We offer competitive pay and great benefits, which include medical, dental, vision, and life insurance policies for you and your family. We also have retirement account with contribution matches, employer paid life insurance and salary continuance, generous paid time off and more!

Founded in 1957, First South Financial ranks in the top 2% of financial institutions in the entire nation for fiscal strength and stability, according to all independent rating agencies.

We have:

• Perfect 300 scores from IDC for 20 years and counting – this is the longest run of perfect scores for any financial institutions in the state of Tennessee.
• Twenty years and counting of perfect 5-star ratings from Bauer’s – this is also the longest run of 5-star ratings for any financial institution in Tennessee.
• An A rating from Weiss Ratings , placing us in the top 20 credit unions in the nation and ranking us as the strongest credit union in Tennessee .

Please visit our About Us page for more information.

Job Type: Full-time

Pay: $14.15 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) 5% Match
• 401(k) matching
• AD&D insurance
• Credit union membership
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid orientation
• Paid time off
• Paid training
• Parental leave
• Professional development assistance
• Profit sharing
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Cash Handling: 1 year (Preferred)
• Banking: 1 year (Preferred)
• Customer service: 2 years (Required)
• Sales: 1 year (Required)

Work Location: In person