First Security Bank offers career opportunities for diverse, professional, and energetic individuals who foster a culture that values critical thinking, problem solving and who execute operational excellence.

Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the "Apply Now" link. *Data from resume cannot be downloaded into application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.

SUMMARY

Under the supervision and guidance of assigned personnel; accepts and processes transactions from the Bank’s customers by personal contact, mail, and night deposit. Identify customer needs, service accounts, explain financial products and help resolve customer issues. *Will continue to cross train in acquiring additional knowledge of the customer services process, regarding customer and account maintenance, establishing direct deposit accounts, opening retirement accounts, time deposits and providing efficient and quality customer service.

• Build consumer and business customer profiles as needed.
• Process Debit Cards upon request.
• Assist customers with name/address changes, account maintenance issues, reconciliation, or complaints.
• Update identification.
• Opening/Closing Accounts.
• Handle debit card disputes.
• DFT/ATM Accounts Personal/ Business Card Process
• Authorized Signers of Personal Account Process
• EFT/ATM Sole Proprietorship (DBA) Cards
• Process Time Deposit

• Operate computer, telephone, keyboard, scanner and copier. Computer skills including strong knowledge in MS Office Outlook, typing, 10 key and the internet. Retail Banker will also use money counter and drive thru tube. Proficiency with internal bank software will be required.
• Must be able to arrive at work on time, work on site and work cooperatively with other co-workers.
• Complete all on-line compliance Teal Training courses timely.
• Attend FSB Teller Training School Preferred
  • Management will determine when employee will attend training.
• Additional duties may be assigned or required by management.

SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities

HOURS OF AVAILABILITY:

Regularly Scheduled Hours/Week: 40 Hours | Monday - Friday 8:00 am - 5:00 pm | Rotating Saturdays 8:15 am -12:15 pm (1 per month)

QUALIFICATIONS |EDUCATION | EXPERIENCE | SKILLS | AVAILABILITY
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed within are representative of the knowledge, skill, and/or ability required.

REQUIREMENTS:

• Candidate must be, at a minimum, 18 years of age.
• High school diploma or general education degree (GED) required.
• Post-secondary education preferred.

• Internal applicants: Completion of Retail Banking Specialist 1 Checklist required.
• External Applicants: Must have 2 Years Retail Banking experience where entry level customer service desk skills listed in our job description were acquired. Completion of Retail Banker and Retail Banking Specialist checklist will be required.
• Knowledge of, experience with and ability to explain various bank products required.

SOFT SKILLS:
Foster a culture that values critical thinking and problem solving, engagement, inclusion, diversity, and execute operational excellence. Establish a positive and productive work relationships; able to generate trust, ability and willingness to give and receive honest, balanced feedback. Willingness to adhere to a strict ethical code of conduct.

PHYSICAL DEMANDS AND WORK ENVIRONMENT INFORMATION:

Physical Demands
The employee must have the visual acuity to read materials in either a printed format or on a computer screen, view and identify customers at drive-through windows or on camera, identify customers inside the lobby and outside of the bank, review customer transactions and verify necessary information, and identify counterfeit currency. The position also requires the ability to articulate sufficiently well to communicate with customers and co-workers. The employee must have the ability to converse with customers in person, over the telephone, and using the drive-through service.

The employee must possess sufficient mobility to work in and move about in a standard office setting and sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Repetitive movement of the wrist, hands, and fingers will be required to handle currency and to operate office equipment including a money counter and drive-through tube. The employee must be able to lift coins and currency weighing up to 50 pounds.

The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mental Demands
The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers in a calm and patient manner and to maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills related to currency, including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents and draft routine written communications.

EEO/AA/M/F/Vet/Disability