Retail Advisor I - First Security Bank & Trust

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced and dynamic environment? First Security Bank & Trust in Rockwell, IA is seeking a Retail Advisor I to join our dedicated team.

POSITION SUMMARY: Provide a full range of banking services with emphasis on personal financial needs, and lending to existing and potential customers. Greet each customer that comes into the branch. Maintain a cash drawer and handle customer transactions. May provide administrative support for the Loan Officer assigned to branch.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide prompt, efficient, and courteous customer service for each customer coming into the branch. Handle all customer transactions relating to any deposit product offered by the bank. Accurately maintain a cash drawer and vault in a manner consistent with bank policy. 
• Participate in business development by identifying and offering bank services and making referrals on other appropriate bank products and services.
• Explain and promote products/services most appropriate for the customer's needs.
• Make calls to existing and potential customers to strengthen current customer relationships as well as develop new business
• Understand the policies, procedures, and regulations of banking. Keep abreast of relevant governmental regulations, current industry matters, and any changes that occur.
• Open personal and business accounts and prepare all related documentation. Enter required data on system for accounts/services opened.
• Provide backup support to other branch offices as needed. Travel may be necessary to ensure adequate staff coverage is maintained during absences.
• Participate in bank-sponsored events as outlined in financial institution’s “Community Events Program”.
• Provide administrative support to the Loan Officer when requested. Accept loan payments and process according to bank standards.
• Due to the nature of banking in small communities, responsibilities may include accepting and processing a variety of payments for local residents
• Perform additional duties as they become assigned or apparent

DESIRED KNOWLEDGE, SKILLS, & ABILITIES

• Thorough knowledge of banking products and services. Understand basic financial concepts and terminology. Includes both the deposit gathering and lending functions.
• Demonstrated ability to successfully work with customers and provide outstanding customer service contact on a regular basis.
• Ability to work in an environment with sensitive information, maintaining a high level of confidentiality at all times. Ability to follow guidelines and any bank related compliance or regulations.
• Excellent communication skills, both written and verbal.
• Demonstrated ability and willingness to work cooperatively in a team environment, with bank staff at all levels.
• Proficient in basic computer skills using Microsoft Office products, along with the ability to quickly learn and effectively utilize new technology.
• Strong organizational skills with ability to prioritize multiple tasks and work under pressure.
• Ability to stand for extended period of time.
• Ability to lift up to 50 pound bags of coin occasionally.

QUALIFICATIONS

Education: High school diploma or equivalent required.

Experience:

• 6 months’ cash handling experience, with responsibility for own cash drawer.
• Prior experience in a customer contact position required.
• Previous sales experience preferred.
• Two years of experience in a bank setting is preferred.

Statements included on this job description are intended to describe the general nature and level of work performed by the employee(s) assigned to this job. The statements should not be construed as an exhaustive list of responsibilities, duties, and skills required. Accommodations will be made to allow for meeting the above requirements when it does not place “undue hardship” on First Security Bank & Trust.

About First Security Bank & Trust:

First Security Bank & Trust has been serving the community since 1934, providing exceptional banking services and solutions to individuals, families, and businesses. As a customer-focused institution, we strive to exceed expectations by delivering innovative financial products.

At First Security Bank & Trust, we believe in fostering long-term relationships with our customers and helping them achieve their financial objectives. With a diverse range of banking products and services, we are committed to providing convenience, security, and peace of mind to our customers.

Our dedicated team of professionals is the heart of our organization. We value diversity, teamwork, and continuous growth. As a member of our team, you will be supported with ongoing training and career development opportunities to help you excel in your role.

If you have a passion for customer service and are looking for an exciting opportunity to contribute to the success of a community-oriented bank, we invite you to apply for the Retail Advisor I position at First Security Bank & Trust in Rockwell, IA.