Position: Support Technician

Location: Onsite in Beaverton, OR

Office Address: 4970 SW Griffith Dr Beaverton, OR 97005

Schedule: Monday – Friday; 8:00am – 5:00pm (1 hr lunch break)

Pay: $25.00 - $29.00/hr DOE

Benefits:

• Major Medical – 100% paid by company
• Dental|Vision – 80% paid by company
• 401K with 50% employer contributions up to 5% of salary (after 1 year of employment)
• PTO and Paid Holidays, Paid Volunteer Time (VTO)
• TriMet Monthly Pass – 50% paid by company
• Fitness Gym Reimbursement up to $30/Month (Keep your current gym!)
• Employee recognition, awards, employee of the month, Annual Holiday and Summer parties, and team-building activities
• Training, resources, and continued support for your role
• Career advancement and raises for longevity – we have employees who’ve been with us for over 20 years!

Who You Are:

If you love helping others learn technology, then this is absolutely the role for you! As part of our Help Desk team, you will be working directly with our clients to help resolve problems and assist in equipment usage. You will be playing detective to get to the root of the issue for our customers, if you enjoy challenges – this role is perfect!

A successful candidate will have the following:

• Willingness to learn and accept responsibility
• Effective coordination and strong communication skills, we are looking for a strong mediator
• A lifelong learner striving to make a positive impact through technology; the safety of our clients is at stake!
• Strong work ethic, enthusiastic, and ethical
• Adaptable and able to pivot when necessary; flexible and able to go with the flow
• Solution oriented and progress driven; you don’t shy away from a challenge!
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Ability to pass a background check/drug screen/MVR check
• Possess a valid driver’s license

What You’ll Do:

This role will be 75% help desk based, and 25% internal IT based. We employe a 3rd party IT team, and you will be the IT liaison between the two.

You will be troubleshooting issues that our customers may come across – a strong technological background is necessary for this role. We are willing to teach the industry specific knowledge needed for this role, but candidates should have a basic technical background.

Duties include but are not limited to:

• Troubleshoot all types of software and hardware; service and install as needed
• IT liaison for both internal and external clients
• Provide end user remedial system training and top-notch customer service in a timely and professional manner
• Assist with in-office duties; setting up new devices, passwords, permissions, etc.
• Assist with troubleshooting in the field, both independently and on a team
• Support internal network systems (both hardware and software), external video surveillance, access control networks, and internal central monitoring data center operations
• Properly escalate unresolved queries to the next level of support
• Update customer data and produce activity reports
• Provide technical support to both field technicians and clients
• Electronic security alarm: Resideo A360, Compass, DMP
• Video surveillance: Hanwha, Wave
• Access Control: NetAXS, Maxpro, Winpak
• Wireless switches, firewalls, etc.
• Work closely with sales to certify proper design of new systems
• Directly interface with Project Manager and Install Technicians to ensure system design is efficient and achievable
• Provide end of installation troubleshooting and training with clients and customers
• Maintain a professional priority list of long and short term projects
• ·Assist in creation and completion of policies and processes to confirm that installs are streamlined and standardized

About First Response Security:

First Response is a family-owned business founded right here in Oregon over 30 years ago. We take pride in serving our community, delivering true peace of mind by providing life-safety and security solutions to businesses and homeowners alike. Our approach is unmatched and stands out against our competitors here in the Northwest: We're the only security company that can install electronic detection hardware, provide physical security, and own and operate our own security and dispatch monitoring center. Through our unique and all-encompassing business model, we have built a strong reputation, allowing us to become the LARGEST locally owned security companies in Oregon!

Want to learn more? Check out our website: www.fr-inc.com

The most important thing you should know about First Response is that we care about you. We know that the best way to take care of our customers is to first take care of our people. By joining our team, you’re joining a team of kind and compassionate change-makers.

Made it this far? Directly schedule a phone interview here (after submitting your resume): https://calendly.com/firstresponseinc/30min

iWatch Communications and First Response Security provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $25.00 - $29.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Experience level:

• 2 years
• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends
• On call
• Weekdays

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Beaverton, OR 97005: Relocate before starting work (Required)

Work Location: In person