The Mortgage Loan Originator originates first mortgage loans and home improvement loans for consumers.

Duties and Responsibilities:

1. Originates one-to-four family residential loans by talking with customers and by contacting realtors, builders, etc.; engages in sales efforts at the customer's home or place of business and away from the bank's place of business or any office maintained for loan production business purposes.
2. Responds to customer/contact inquiries regarding the association's loan products and customer's applications.
3. Keeps up-to-date on government regulations and the association's policies and procedures regarding lending; participates in quarterly compliance training on banking regulations for industry.
4. Promotes the association's Community Reinvestment Act loan program to real estate agents in low-to-moderate income neighborhoods.
5. Projects a positive image of the association and make sales contacts by participating in community activities, organizations, and business-related functions.
6. Cross-sells and keeps up-to-date on the association's entire product line including both lending and savings products.
7. Knows, understands, and complies with current fair lending laws and bank policies and procedures; addresses same at all times.
8. Manages service providers and vendors effectively; structures relationships with service providers in a strategic manner; sets expectations; develops performance metrics; measures vendor performance, provides feedback and holds accountable.
9. Other duties as required.

Necessary competencies:

1. Adaptability
2. Communication skills
3. Customer service
4. Interpersonal skills
5. Job knowledge
6. Judgment
7. Leadership
8. Planning and organization
9. Staff development

Technical Expertise

1. Experience in sales is required.
2. Experience in customer service is required.
3. Experience in mortgage lending along with lending laws, regulations, & guidelines is preferred.
4. Experience in commissioned sales is preferred.
5. Experience in financial services or banking is preferred.
6. Proficiency in MS Office [Outlook, Excel, Word] or similar software is required. Encompass, Cleartouch, OnBase, various government and investor software/web portals is preferred. CRM software is preferred.

Education and Experience

1. Education: High School Diploma or equivalent is required; Bachelor's degree is preferred.
2. Certification: NMLS is/will be required.
3. Years of experience: 3 to 5 years is required.

Physical Environment

• While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear and speak.
• The employee must occasionally lift and/or move up to 25 pounds.
• The noise level in the work environment is usually quiet to moderate.
• This position is customarily and regularly performed outside of an office setting and hours of work are not structured.

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position.

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