Responsible for incoming and outgoing US mail. Accurately distributes to designated parties. Responsible for incoming and outgoing inter-departmental mail. Distributes incoming correspondence from Lockbox service. Demonstrates flexibility in scheduled hours to ensure all correspondence and mail is distributed daily. Analyzes refund requests to ensure accurate pay to party is selected for refund checks. Responsible for calculating and posting refund checks accurately and timely according to distribution schedule. Sorts, folds and inserts refund checks for outgoing mail. Keeps inventory, receives, stocks and distributes CBO supplies. Arranges for necessary repair/upkeep of office printers and faxes. Retrieves customers, FPG Office Managers, CBO staff and other appropriate SMH staff voice mail messages and distributes appropriately. Responsible for preparing real-time cash and check payments received at the CBO. Ability to demonstrate Customer Service Recovery, be flexible and adapt to changes in growth within the CBO Department.

HS EQ: High School Diploma, GED or Certificate