Our Fairfield Branch is looking for an Operations Manager! The ideal candidate will have branch management experience, be skilled in growing sales, and have a leadership style that motivates and inspires their team. He or she will also understand the role that First Northern Bank serves in our communities.

What You'll Do

As the Operations Manager, you will assist the Financial Services Manager with overseeing branch operations and staff. This includes sales activities, budget projections of the branch to improve market share, and achieving business and sales goals.

Responsibilities Include:

* Reinforce sales management process by conducting monthly sales meetings

* Establish sales goals for each branch sales team members

* Assign and review team members' goals

* Identify and refer prospective customers to specialized area departments within the Bank, including Real Estate, Investment & Brokerage and SBA

* Responsible for ensuring that all customer issues are resolved in a timely manner

* Encourage branch staff and sales team to promote customer knowledge of alternative delivery channels, (Cash Management, Online Banking, Telebank, etc.)

* Establish an environment in which all branch employees work as a team to meet or exceed branch goals

* Assist with coaching staff members on effective sales and service techniques using a formal monthly coaching session, observation coaching and quick coaching

* Identify training needs of staff and notify FSM of needs to schedule appropriate training

* Encourage staff to take advantage of additional training to prepare for advancement

* Ensure that appropriate staffing levels are maintained at all times to provide high quality customer service

* Ensure that regulatory compliance standards are met, including Anti-Money Laundering and Bank Secrecy Act Policy

* Ensure adherence to the Bank's Code of Conduct, other policies and procedures by all staff

What You'll Need to be Successful

* Coaching - you make yourself available to staff, provide regular performance feedback and delegate work assignments

* Business Acumen - you understand the business implications of certain decisions, with proven demonstration of knowledge of market and competition

* Leadership - you maintain strong and effective leadership under stressful conditions

* Ethics - you treat people with respect and inspire the trust of others; you work with integrity and uphold organizational values

* Organizational Support - you follow policies and procedures and complete administrative tasks correctly and on time; you support the Bank's goals and values, support Affirmative Action and respect diversity

* Judgment and Discretion - you're able to exercise personal and professional responsibility, work with limited direction and maintain confidentiality of sensitive information

* Impact - you make one! You create a good first impression, commanding attention and respect, showing an air of confidence

* Cost-consciousness - you work within approved budget and contribute to profit and revenue

* Professionalism - you're able to approach others in a tactful manner and respond well to emotional or difficult situations, always representing the Bank in the best light

* Collaboration - you work well with other departments and individuals, maintaining communication needed to keep the workflow going

* Initiative - you volunteer readily and will undertake self-development activities; you seek increased responsibilities

* Safety and Security - you observe and enforce safety and security procedures and can determine appropriate action beyond guidelines

Qualifications:

* High school diploma with some college courses

* Three to five years related experience and/or training; or equivalent combination of education and experience

* Experience and proficiency in sales management, including planning, goal setting, tracking, reporting and selling

* Management experience commensurate with size of assigned branch

Why You Should Apply

* Full-time position with excellent compensation and benefits package

* Generous time off programs

* Bonus program

* Profit-sharing

* Discounted stock purchase program

* Excellent growth and development opportunities

* And much more!

Pay Range (Salary): $64,480-$66,000/year

The purpose of this job description is to provide a summary of duties related to the position. It is not intended to be all-inclusive. The employee will perform other reasonable business duties as assigned by supervisor or other management.

First Northern Bank does not discriminate based on race, color, religions, sex, gender identity, age, national origin, marital status, pregnancy, disability, or any other protected status.

The duties outlined in this description are subject to modification or change by the organization, at any time, with or without notice.