ABOUT FNTS

As a nationally recognized Cloud Service Provider, FNTS has a proven history guiding our customers through their cloud journey. FNTS has a passion for all things multi-cloud and provides flexible cloud solutions, with a continued focus on orchestrating agility, transparency and IT optimization for our customers, all while keeping cost containment top-of-mind. With an elevated security posture consisting of layered security solutions, FNTS specializes in partnering with customers in highly regulated and compliance-driven industries.

Our culture and our employees are the heart of our story - and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

About This Role:

FNTS NOC Analyst

Schedule:

3:00pm to 11:30pm CST

**** This role is not available for Sponsorship*********

Analyst I, FN Technology Solutions

ABOUT FNTS

As a nationally recognized trusted advisor in managed IT services for the past 25 years, FNTS has a proven history supporting IBMz, IBMi, Windows, Linux, and AIX. FNTS has a passion for all things multi-cloud and provides flexible cloud solutions, with a continued focus on orchestrating agility, transparency and IT optimization for our customers, all while keeping cost containment top-of-mind. With an elevated security posture consisting of layered security solutions, FNTS specializes in partnering with customers in highly regulated and compliance-driven industries.

FNTS operates one of the most secure, technically advanced data centers in the United States. Headquartered in Omaha, Nebraska, FNTS is a subsidiary of First National of Nebraska (FNNI). FNNI and its affiliates have $23 billion in assets and nearly 5,000 employee associates.

At FNTS, every team member has influence over the work we do and the service we provide to clients. This includes making our processes more efficient and effective, our solution offerings more robust, and keeping our teams connected. The organization is committed to providing opportunities for personal development through training and leadership development.

Role Overview:

The FNTS NOC provides 24 X 7 operational support to a variety of customers in a broad range of industries. We utilize various tools to provide timely, accurate and reliable batch processing and system monitoring services across multiple platforms. The NOC Analyst role is responsible for technology support for business partners and internal customers. This position plays a critical role in our success, providing support for Mainframe and Cloud Core Systems and the underlying infrastructure. Key support duties include monitoring core systems/processes, mainframe job scheduling and abend remediation, providing solutions and/or escalating to appropriate support teams for impacting events, and acting as a centralized communications hub to support a high volume, high transaction, dynamic operational environment.

Key Responsibilities:

Monitor and submit customer mainframe batch processes

Monitor and report on customer network and/or server outages

Mainframe job scheduling and abend remediation using CA7/CA Scheduler/IBM Tivoli or similar scheduling software

Monitor customer communication via email or phone, escalating where appropriate

Participate in customer bridge calls as needed

Monitor and assist with server patching activities

Incident triage, correlation, and escalation

Create and enhance operational documentation including runbooks, processes and procedures

Identify and recommend improvements that enhance the client experience

Participate in automaton efforts leveraging advanced automation technologies

Complete duties as assigned

The Ideal Candidate for This Role:

Required Qualifications:

Basic knowledge in desktop, server, and network operations

Experience acting in a supporting role in an enterprise class IT operations environment

Demonstrated ability to provide excellent customer service experiences

Must have excellent oral and written communication skill

Knowledge of mainframe, tape management, and batch operations

Demonstrated success collaborating with colleagues, senior leadership, business partners, and customers

Preferred Qualifications:

1 year customer service experience in the Information Technology Industry

1 year operational mainframe experience

1 year experience in utilizing mainframe job scheduling systems (using one or more of these technologies CA7/CA Scheduler/IBM Tivoli)

1 year previous NOC (Network Operations Center)/Command Center/Help Desk/Operations Center experience

1 year experience in desktop, server, and or network support

Equity, Diversity, & Inclusion:

FNTS is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. We strive to reflect the diversity of the communities we serve in the makeup of our workforce.

See the full FNTS Equity, Diversity, & Inclusion Statement

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

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