POSITION SUMMARY : Assists loan officers with processing in-house loans. Ensure that all required documents are present and compiled uniformly.

Respond to internal and external loan inquiries. Input processed loans onto the computer. Work with external agencies to secure appraisals and titles, etc.

ESSENTIAL FUNCTIONS :

Job Specific

• Maintain a basic working knowledge of the Bank's overall activities. Be able to assist other Bank staff with questions regarding processing and closing loans.
• Process loans before and after loan closing - this includes preparing the documents, computer input, and follow-up tasks (i.

e. : funding, exceptions, etc.).

• Transcribe or compose letters, memos, and other material related to processing loans. This requires the ability to write exceptionally well while maintaining the highest standards of professionalism.
• Maintain well-organized, uniform, and complete files using checklists and following lending regulations. Record collateral (if any).
• Perform specialized and / or confidential duties, including ordering credit reports and handling income tax return documentation.

The nature of this position may involve exposure to highly sensitive material. Strict confidentiality is imperative.

• Correspond with customers and external agencies via phone, mail, and e-mail. Respond to all inquiries promptly.
• Process and verify documents received from customers.
• Prepare and maintain related reports as directed.
• Keep informed and updated on any changes to lending policy or regulation.
• Perform routine loan account maintenance.
• Demonstrate proficiency in a variety of different software programs, such as Document Imaging, Harland Financial (Laser Pro), and Jack Henry.
• Assist in any audit preparation and / or process as directed.
• Assist with secondary market closings.
• All other duties as assigned.

Bank Specific

• Exhibit professionalism, including in personal appearance and attitude.
• Provide aid, information, and support to co-workers.
• Provide prompt assistance and information to all consumers.
• Report to work on time; adhere to time frames for breaks and lunch; pragmatically and reasonably use leave and vacation.
• Be responsible and accountable for your actions.
• Maintain confidentiality at all times.
• Deliver exceptional customer service to develop long-term customer relationships.
• Participate in appropriate training opportunities promptly.
• Behave ethically and in a manner consistently beyond reproach. Immediately report any suspected impropriety to Human Resources or upper-level management.
• Be alert to surroundings and familiar with all crisis procedures, such as robbery and pandemic flu plans.
• Comply with all policies, procedures, and regulations.

SUPERVISORY RESPONSIBILITY : None

MINIMUM JOB REQUIREMENTS :

• EDUCATION / EXPERIENCE REQUIREMENTS : Possess a high school diploma or equivalent. Previous experience in consumer and / or commercial loans, preferably as a loan processor.
• LICENSE, CERTIFICATIONS, ETC. : Valid motor vehicle driver's license or provisional operator's permit. Able to qualify and be licensed as a Notary Public.
• KNOWLEDGE, SKILLS, AND ABILITIES : Working knowledge of personal computers (Microsoft Office products). Must be attentive to detail and very accurate.

Use of general office machines. Self-motivated. Ability to interact effectively with customers, management, and other employees.

Problem-solving abilities. Strong communication skills. Must be flexible, and able to work under pressure to meet deadlines and prioritize workflow.

Maintain a high level of focus. Strong organizational and analytical skills. Sound judgment, courtesy, and diplomacy. Thorough knowledge of loan documentation requirements, all loan-related regulatory requirements, and general knowledge of lending compliance and software.

PHYSICAL DEMANDS :

• Must be able to hear well enough to communicate with customers, co-workers, and outside bank personnel.
• Must be able to communicate clearly and concisely.
• Normal daily physical activities to include, walking, standing, sitting, stooping, bending, pushing, and pulling.
• Daily lifting up to 10-25 pounds (office supplies / equipment, files, etc.).

WORK ENVIRONMENT : Indoors, environmentally controlled. Will periodically travel off bank premises by car.

Note : The statements herein are intended to describe the general nature and level of work being performed by the employee assigned to this position.

They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the employee.

Last updated : 2024-04-27