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1 Cell phone - Computer Repair Technician/Customer Service Job in Miami, FL

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First Hand
Miami, FL | Full Time
$51k-67k (estimate)
2 Months Ago
Cell phone - Computer Repair Technician/Customer Service
First Hand Miami, FL
$51k-67k (estimate)
Full Time 2 Months Ago
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First Hand is Hiring a Cell phone - Computer Repair Technician/Customer Service Near Miami, FL

Cell Phone Repairs LCD, back cover,charging ports. PC Troubleshooting & repairing Windows & Mac laptops & desktops.
OS installations and repair. Virus and malware removal.
laptops LCD, keyboard and motherboard removal and replacement.

Other Requirements:

  • Ability to thoroughly document work-related tasks (English)
  • Excellent interpersonal, verbal and listening skills (English and Spanish required)
  • Strong attention to detail & ability to multi-task
  • Good judgment and problem-solving skills
  • Able to work independently with minimal supervision
  • Ability to follow processes and procedures
  • Proactive in staying on top of related tech trends
  • Great customer service and ability to recommend appropriate solutions
  • Bi-lingual (English/Spanish) REQUIRED
  • Sales & Up-Selling skills is a Plus

We are looking for someone who is:

  • A people-person, someone who enjoys enlightening the experience of our customers who are worried about their electronics
  • Knowledge and passion for the tech industry.
  • Reliable
  • Self motivated
  • Professional
  • Has good time management skills

Responsibilities:

  • Diagnose, troubleshoot and repair devices
  • Provide recommendations for problem resolution
  • Explain complex technical issues to customers in a non-technical, simple to understand manner
  • Provide repair and replacement estimates to customers
  • Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations

Job Type: Full-time

Pay: $550.00 per week

Schedule:

  • Day shift
  • Monday to Friday
  • Weekends as needed

Supplemental pay types:

  • Bonus opportunities
  • Commission pay
  • Tips

Experience:

  • PC build: 2 years (Preferred)
  • Laptop Screen replacement: 1 year (Preferred)
  • Cell Phone Repair: 2 years (Preferred)

Language:

  • Spanish fluently (Required)
  • English fluently (Required)

Work Location: In person

Job Summary

JOB TYPE

Full Time

SALARY

$51k-67k (estimate)

POST DATE

03/31/2024

EXPIRATION DATE

07/27/2024

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