COMPANY OVERVIEW:

MassMutual is a global financial services organization whose companies offer a broad portfolio of products including insurance, employee benefits, retirement plans, estate planning, tax, asset management, securities, and advisory services. Since 1851, our objective is to build, promote, and continually innovate a diverse range of financial solutions tailored to the needs of our individual, corporate, and institutional clients.

First Financial Group, a general agency of MassMutual, is furthering those efforts and is one of the largest network of offices on the east coast with 10 branch locations spanning across 8 states. Founded in 1977, First Financial Group is known for its excellent reputation and has established a record of providing innovative solutions for its clients through a wide array of insurance, advisory and investment services.

DESCRIPTION:

First Financial Group is searching for an Underwriting Coordinator to join our offices in Wilkes Barre, PA on a HYBRID work schedule . The Underwriting Coordinator will work under general supervision and assist with the processing of new Life Insurance applications submitted by Financial Advisors, Insurance Brokers and Agents. As an Underwriting Coordinator, you will prepare client files for review, perform quality checks, order necessary underwriting requirements, and make any necessary changes to ensure Life and Disability Insurance policies are issued accurately and efficiently.

Responsibilities*:

• Manage the application process from submission to placement of Life Insurance policies.
• Collect, review, and process new Life Insurance applications, ensuring that all required documentation is complete and accurate.
• Input case information and upload all documents into firm management system to ensure accurate records.
• Act as primary contact for Financial Advisors, Insurance Brokers and Agents for case processing and underwriting inquiries, providing timely updates on the status of applications, and addressing questions or concerns.
• Validate licensing and proper appointment for Life Insurance policies submitted.
• Log correspondence between Home Office, Insurance Carriers, Case Managers, Financial Advisors, Insurance Brokers and Agents.
• Order, track, and follow-up on requests for medical exams/records by Life Insurance carriers to ensure timely completion.
• Send follow up notices appropriate parties until delivery requirements are completed.
• Ensure that Life Insurance policies are issued promptly and accurately, meeting all underwriting guidelines and regulatory requirements.
• Process issued Life Insurance policies for mailing to appropriate parties.
• Establish a deep understanding of all aspects of our business, customer requirements, and service expectations.
• Stay updated on industry regulations and company policies to ensure that all processes and decisions are in line with applicable guidelines.
• Educate others at various levels of expertise on the underwriting, terms, and coverage of Life Insurance policies.
• Manage a variety of responsibilities with constantly changing priorities.
• Perform other duties as assigned.

*This list is not all-inclusive of job responsibilities.

EXPERIENCE:

• 2 years of experience with the processing of new Life Insurance policy applications; underwriting experience in Life Insurance is a plus.
• Life & Health Insurance license preferred (or ability to obtain within 90 days from date of hire).
• Proficient in Microsoft Office Suite (i.e., Word, Excel, etc.).
• Ability to work within multiple CRM databases and maintain proper client records.
• Excellent communication skills to patiently explain procedures and concepts to individuals at various levels of expertise.
• A good listener, with the ability to ask probing questions, and present solutions to complex situations.
• Superior organizational skills, including planning, prioritizing, and overseeing concurrent projects.
• Self-starter with the ability to multitask in a fast-paced, highly confidential environment.

COMPENSATION & BENEFITS:

• Compensation: Base Salary (commensurate with experience - starting at $50,965 and up) Bonuses.
• Benefits: Medical, Dental, and Vision; 401(k), flexible PTO, STD/LTD and Life Insurance.
• Environment: Hybrid work environment with remote options available.
• Reports To: New Business Operations Supervisor.
• Status: Non-Exempt.
• Miscellaneous: Supportive, flexible, people-oriented culture with a family atmosphere. Individual contribution and innovation highly encouraged and recognized. Personal and career development opportunities available.

For immediate consideration, please submit your non-Indeed generated resume in MSWord or PDF format.

Job Type: Full-time

Pay: From $52,898.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• processing new Life Insurance policy applications: 2 years (Required)

Work Location: Hybrid remote in Wilkes-Barre, PA 18711