Description

SUMMARY

Contributes to the soundness of the consumer loan portfolio through prompt collection of delinquent accounts. Contacts delinquent consumer loan borrowers in an effort to resolve the delinquent status. Maintains related records and prepares regular reports and summaries of delinquent account activity. Responsible for maintaining delinquency accounts at acceptable levels, while maintaining positive client relations.

PRIMARY DUTIES/RESPONSIBILITIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Receives and reviews daily listing of all delinquent consumer loans that are more than 10 days past due.
• Communicates with delinquent borrowers in attempting to obtain late payments, using various means of contact such as telephone, letters or outside agencies. Utilizes effective interpersonal communication skills, presenting a positive bank image, yet being persuasive in approach.
• Utilizes methods of collection under terms of loan contract, depending on the feasibility and applicability of each case if initial collection attempts do not secure required payment. Extends due dates or refers clients to loan officers for refinancing. May repossess collateral on secured items if the delinquent situation requires such action, and adjusts working hours to accommodate the client or to secure collateral.
• Locates clients with whom the bank has lost contact. Is tactful and resourceful in probing for information leading to the location of the delinquent client or collateral.
• Collects and monitors loans from initial delinquency through repossession if required.
• Performs other related duties as assigned.

QUALIFICATIONS

EXPERIENCE REQUIREMENTS:

• 2-3 years previous collection experience preferred.
• The equivalent combination of education and/or experience can be substituted for minimum qualifications.
• Experience working with Jack Henry preferred.

EDUCATION REQUIREMENTS:

• High school degree required.
• Some college preferred.

OTHER REQUIREMENTS (SKILLS, ABILITIES, CHARACTERISTICS):

• Must have a valid driver’s license and good driving record. Occasional driving required.
• Previous collection experience, preferably of 2 or more years in a wide range of consumer loans (mortgage, installment, unsecured, etc.) as well commercial collections.
• Excellent interpersonal communication skills, enabling the individual to discuss sensitive financial situations in a tactful and professional manner.
• Ability to make sound decisions and exercise good judgment in negotiations with clients.
• Ability to persevere in collecting delinquent loans, following up on unsuccessful collection attempts and staying focused on achieving results.
• Ability to handle stressful situations in a calm and confident manner.
• Outgoing, cheerful, assertive, persuasive, personality.
• Experience in Word & Excel computer programs.
• Working knowledge of bankruptcy law, collateral valuations, legal procedures available in the collection of accounts and loan documentation.

ADDITIONAL INFORMATION

SUPERVISORY RESPONSIBILITY: None

PHYSICAL REQUIREMENTS: Working in a normal office environment.

EOE Disability/Vet