Location: Dunn

Summary

Ensure clients receive excellent service in a professional and courteous manner, maintain a basic understanding of our banking products and services, accurately and efficiently process client transactions and fully comply with company and departmental policies and regulations. 

Duties and responsibilities

• Provides professional teller services to the bank’s customers by prompt acknowledgement of the customer, maintaining a friendly and courteous demeanor, ensures customer satisfaction on transaction requests and presents a professional image.
• Accurately and efficiently completes customer transactions, including but not limited to, cashing checks, receiving deposits, savings account transactions, change orders, processing transfers, loan payments, cashier’s checks, stop payments and wire transfer requests.
• Follows bank and department policies and procedures, regulations and security procedures, completes necessary documents and maintain customer confidentiality.
• Responsible for achieving performance standards for referrals and cross-sell of products and services to achieve bank growth objectives.
• Processes mail, night depository and ATM deposits.
• Balances cash drawer and maintains control and accounting of the bank’s cash assets.
• Assists in completing special day-end processing and daily reports.

Specific Requirements

• High school diploma or equivalent experience.
• Cash handling experience.
• Excellent customer service and communication skills.
• Accuracy and attention to detail
• Ability to effectively access and interpret information on computer screens, documents, and reports
• Ability to utilize processes and techniques for detecting fraud and preventing fraud situations.
• Objectively handle, process, and secure sensitive information and communications

 Preferred Requirements

• Prior teller experience a plus.
• Ability to work independently and as a team with excellent time management skills.
• Knowledge of personal computer and related word processing and spreadsheet software.
• Proficient oral and written communication skills.
• Ability to lift and carry objects up to 15 pounds.

EQUAL OPPORTUNITY EMPLOYER