Description

Personal Banker

DEPARTMENT: Retail

CLASSIFICATION: Non-Exempt

REPORTS TO: Branch Manager/Assistant Branch Manager

SUPERVISES: None

Position Summary:

The Personal Banker is cross trained in all aspects of retail banking in order to provide the best customer experience in every interaction. This position is responsible for understanding all aspects of a client’s banking needs. They are responsible for understanding branch operations as well as deepening customer relationships by offering value-added products and services as applicable. This position will process client transactions, open new accounts, and take/close loan applications.

Duties:

1. Processing customer transactions, such as, cashing checks, handling deposits, withdrawals, and cashier’s checks.
2. Balance cash within teller drawer daily.
3. Manage and resolve all customer requests for updates, inquiries and any problems either in person or over the phone.
4. Comply with BSA/AML/OFAC regulations and guidelines while identifying and reporting any type of suspicious activity or clients to management and/or the Security Department.
5. Maintain a position of trust and responsibility by keeping all customer business confidential.
6. Process cash advances; spring/fall property taxes; and wire transfers as needed.
7. Processing/Ordering checks and all related products for customers.
8. Provide quality customer service through knowledge of all bank products and services.
9. Expand and retain bank customer relationships while growing new relationship from prospective customers.
10. Educate new and existing customers about features and benefits of bank products and services. Proactively refer customers to appropriate personnel.
11. Conduct financial consultations with customers and take applications for all consumer loans including home equity line of credit applications.
12. Open all consumer and commercial deposit accounts while looking for opportunities to cross-solve potential financial needs.
13. Follow-up with all new accounts utilizing the 2-2-2 process.
14. Input and process all new deposit accounts, including customer verification through ChexSystems.
15. Assist in verifying currency shipments, drop-off and night-drop deposits, balancing the cash machines, branch ATM, and branch vault.
16. Notary Public duties.
17. Engage in personal development activities such as online learning and internal/external training to assist in career growth.
18. The position responsibilities outlined above are not meant to be construed as all encompassing. Other duties, responsibilities and qualifications may be required and/or assigned as necessary.

Requirements

Relationships/Qualifications:

1. Responsible to the Branch Manager or Assistant Branch Manager for the fulfillment of duties assigned.
2. Skills needed include strong cash handling abilities, knowledge of appropriate government regulations, comprehensive knowledge of bank products, and operations.
3. Must have excellent communication and listening skills, a strong commitment to providing quality service, and attention to detail.
4. This position requires dedication to customer service, by responding in a professional manner to customer questions and problems.
5. Must have the ability to maintain confidentiality in daily operations and interactions with customers and work effectively in a team setting.

Working Conditions:

1. Normal office environment
2. Extended viewing of computer screens
3. Moderate lifting up to 25 pounds
4. Repetitive hand and arm movement
5. Moderate business traveling