You haven't searched anything yet.
First Entertainment Credit Union is looking for a Process Improvement Manager who will play a crucial role in the operation efficiency optimization within our Sales team. As the Process Improvement Manager leading a newly formed team, this person is expected to set up the infrastructure, performance standards, team design, and quality control that will ultimately lead to increased operation effectiveness and member experience.
The Process Improvement Manager should be comfortable with challenging status quo and knows how to think outside the box. The ideal candidate knows what great looks like and work closely with cross-functional teams to deliver, execute, and sustain process improvement engagements.
This is a full-time, hybrid opportunity reporting to the Chief Experience Officer and is based in Hollywood, CA. The minimum and maximum salary range for this position is $106,349.59 to $159,524.38 in California. The target starting pay is between $106,349.59 to $132,936.99.
Responsibilities
·Lead internal process reflection meetings with different stakeholders to examine current practices, gather insights, and conceptualize recommendations for improvement and better ROI. Set meeting objectives while incorporating the RACI methodology to ensure clarity.
·Oversee the Voice of the Member (VOM) program, review and analyze survey results, conceptualize solutions and/or recommendations and execute accordingly.
·Perform root cause analysis on identified recurring or ad-hoc member or workflow challenges and provide meaningful recap and feedback for stakeholders.
·Design and facilitate trainings and coaching to ensure our retail team is well equipped to support our members adequately and effectively.
·Prepare and communicate information on initiatives, changes, objectives and outcomes to a broader audience across different levels in a precise and comprehensive manner.
·Develop process architecture and recommendation documents, including presentations, process roadmaps, success metrics, business requirements and related impact analyses.
·Pay close attention to the compliance landscape, work with Risk Management to ensure improvement operate within appropriate guardrails. Act as the main point of contact for audit and compliance efforts as required.
·Serve as an advocate for continuous improvement by keeping abreast of industry practices, standards, and benchmarks.
·Prepare business cases on best practices by incorporating credit union value alignment, budget efficiency, project roadmaps, etc.
·Monitor and prepare progress updates to stakeholders regularly and modify strategies as needed to achieve desired outcome.
·Establish KPIs or success criteria to measure and report progress as requested.
·Manage the overall employee life cycle activities, including but not limited to staffing needs, coaching, development, onboarding, and so forth.
·Perform other duties as assigned.
At First Entertainment, your role and every role are essential to our Mission [We build lifelong financial relationships with the people in entertainment based on a deep understanding of how they live and work], Core Values [ Members First Ownership Integrity Innovation Inclusivity One Team], and we expect you to uphold them.
Requirements
·A bachelor’s degree from an accredited college or university in business administration, project management, or related field is highly preferred.
·At least 5 years of working experience in a full-service banking space preferred but not required. 2 years of experience as a lead or managerial capacity a plus.
·Working knowledge with data-driven PI principles, tools, and problem-solving methods including Lean/Six Sigma concepts and techniques highly preferred.
·Strong analytical skills with the ability to gather, analyze, and interpret data from multiple sources.
·Proficiency in process mapping and analysis tools, such as Visio, Lucidchart, or similar software.
·Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.
·Detail-oriented with strong organizational and project management skills.
·Knowledge of retail banking operations and regulatory requirements is a plus.
·Proficiency with Microsoft suite products is a must.
·
\n\n
Full Time
Banking
$123k-154k (estimate)
05/09/2024
07/08/2024
firstent.org
LOS ANGELES, CA
100 - 200
1967
CHARLES A BRUEN
$50M - $200M
Banking
Opened in a small office on Warner Bros. lot with only $40 in assets, employees of Warner Bros. Studios founded our credit union in 1967. First known as the Warner Seven Federal Credit Union, our name was changed to Warner Bros. Employees Federal Credit Union in 1970; and following a merger with the Columbia (Studios) Employees Credit Union in 1973, we became the Columbia/Warner Bros. Employees Federal Credit Union. As the credit union grew it offered services to additional entertainment companies, and soon we needed a name that better defined our expanded field of membership. Thus, in 1984, w...e became First Entertainment Federal Credit Union. In 1990, following a merger with Screenland/MGM Employees credit union, our assets nearly doubled in size from $40 million to $73 million! First Entertainment continued its vigorous growth, merging with A & M Records Employees Federal Credit Union, Six Flags Employees Federal Credit Union, Las Vegas Credit Union and Paramount Studios Employees Credit Union. In the late 90's a charter change resulted in shortening our name to First Entertainment Credit Union. Today the credit union manages more than $1.5 billion in assets and serves more than 83,000 members. We have branches throughout the Los Angeles area plus thousands of Shared Branching locations. Combining strength, safety and growth, today First Entertainment is the premier financial resource for those in the entertainment business. Insured by NCUA | Equal Housing Opportunity
More
Show less
The job skills required for Process Improvement Manager include Project Management, Initiative, Process Improvement, Continuous Improvement, Coaching, Analysis, etc. Having related job skills and expertise will give you an advantage when applying to be a Process Improvement Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Process Improvement Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Process Improvement Manager positions, which can be used as a reference in future career path planning. As a Process Improvement Manager, it can be promoted into senior positions as a Business Process Optimization Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Process Improvement Manager. You can explore the career advancement for a Process Improvement Manager below and select your interested title to get hiring information.