2 Call Center Representative Jobs in Jamestown, ND
First Community Credit Union is Hiring a Call Center Representative Near Jamestown, ND
First Community Credit Union is seeking a full-time call center representative (Member Relations Specialist) to join our team to thoroughly and efficiently handle our members' and prospective members' financial needs. Are you looking for a rewarding career in the financial industry? Do you enjoy working as part of a customer service team and thrive in leadership roles? Would you like to work for a flourishing credit union in a supportive work environment? If so, please read on!
As a Member Relations Specialist, you realize the importance of extending excellent customer service to members and prospective members and how that impacts the growth of our credit union. You exude a professional and courteous attitude as you interact with members and fellow employees while troubleshooting and resolving issues.
You focus on keeping the department's abandoned call rate low by promptly handling incoming calls and recognizing opportunities to share your knowledge about new and existing credit union products and services. This helps our team reach established growth targets.
QUALIFICATIONS
- Two years customer service experience
- Ability to handle personal, sensitive information professionally
- Strong critical thinking skills with an emphasis on accuracy
- Focused with an ability to prioritize multiple tasks
Are you passionate about customer service? Are you tactful and diplomatic? Are you a detail-oriented person with excellent follow-through? Are you ready to contribute your talents and energies to strengthening the quality of our credit union? If so, then you might just be perfect for this customer service position!
At FCCU we are growing a family of employees who succeed both personally and professionally. We offer competitive total compensation, technical and leadership development, and opportunities for industry and community involvement.
Our leadership team encourages growth and advancement in your career. We provide a great benefits package that includes 11 paid federal holidays, 401k match, fully paid single medical, dental and vision, as well as Aflac accident, hospital indemnity and critical illness. Employees also have the opportunity for 2 different bonuses annually. While we know benefits are highly important, we also recognize and support the value of a family and work life balance.
The typical work schedule for this position is various hours Monday-Friday 8am-5pm. We offer a competitive salary and excellent benefits. EOE
Job Summary
Full Time
Banking
$34k-43k (estimate)
01/22/2024
07/21/2024
firstccu.com
MACHESNEY PARK, IL
25 - 50
1933
JOHN WELCH
$5M - $10M
Banking
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About First Community Credit Union
First Community Credit Union is a member-owned, not-for-profit financial cooperative and has provided quality member service for over 85 years. FirstCCU has more than 20,000 members and $156 million in assets and is a Bauer Financial 5-Star Superior Safety rated credit union for 19 consecutive years. Established in 1933, during the midst of the Great Depression, 20 employees of Fairbanks Morse & Company in Beloit, Wisconsin chipped in $5.00 shares to start the original credit union. This money was then lent out to other employees who needed a loan. FirstCCU has four full-service branch locatio...ns in Janesville, Beloit, and Monroe, and Rockford. Membership with the credit union is open to anyone who lives or works in Rock, Green, Dane, Jefferson, Iowa, Grant, Lafayette, Racine, Kenosha, Waukesha, and Walworth counties in Wisconsin as well as Winnebago, Jo Daviess, McHenry, Boone, Ogle, Carroll, and Stephenson counties in Illinois. Member NCUA Equal Housing Lender
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The job skills required for Call Center Representative include Customer Service, Call Center, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
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Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
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The representatives should also use their problem-solving skills to resolve customer queries effectively.
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The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
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Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
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