Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Live the First Community Credit Union Mission, Vision and Values within the organization and our communities.
2. Assist in Call Center and operations as needed to serve our members, including branch MRM backup, if needed.
3. Instill an energetic, world-class service and sales culture that continually strives to improve the way we serve our members.
4. Build strong relationships with new and existing members that lead to sales, cross-sales and sales referrals. Identify member needs and align products and services that help achieve their financial goals and those of the credit union.
5. Assist in promoting a strong sales culture within the credit union. Mentor and motivate front-line staff.
6. Follow the established FirstCCU lending policy and underwriting guidelines.
7. Answer telephone requests for loan information and the credit union’s products and services 
8. Open new accounts (or assist branch MRMs in opening through direct referral or appointment setting) including share draft accounts, certificates, individual retirement accounts, and various club accounts.
9. Refer to branch MRM for counseling members on loan problems; changes in terms of payments; repayment schedules and release of collateral.
10. Refer to branch MRM for counseling members on purpose, amount and payment terms. 
11. Obtain credit ratings, as required.
12. Initiate and process loan requests, obtain information on collateral offered, secure and verify signatures and witnesses on documents then refer file to branch MRM for completion. 
13. Review and update information on member record file, including credit rating, check accuracy of loan screens and documents.
14. Record information in member file on approved or rejected loan applications, extension agreements, release of security and deferred payments.
15. Follow all state and federal laws and regulations.
16. Assist in promoting a positive credit union image during non-working hours.
17. Perform other duties and responsibilities as assigned or deemed necessary in order to meet the credit union’s goals and objectives.

Requirements

1. Passionate and enthusiastic.
2. Strong leadership skills; including planning, organizational, communication, mentoring, coaching, staff development, and goal setting.
3. World-class service skills.
4. Intermediate knowledge of credit union products; services; loan policies and procedures.
5. Strong sales and sales coaching skills.
6. Knowledge of federal and state regulations relating to credit union operations management.
7. Knowledge of Microsoft Office applications.
8. Knowledge of intermediate math (calculations and concepts involving decimals, percentages, fractions, etc.)
9. Availability to work weekends and extended hours, as needed.
10. Availability to attend special off site sales events and credit union functions, as needed.
11. Outgoing personality, with the ability to ask for new business and capable of making outbound phone calls.
12. Works well with others and follows directions.
13. Able to work independently.
14. Detail oriented.
15. Willing to make underwriting decisions.