The lending assistant functions to support the Loan Originators in making the borrower loan experience as pleasant and efficient as possible.

The lending assistant must have exemplary communication skills with customers as well as colleagues. The lending assistant coordinates with borrowers to prepare a complete loan file for submission and continues to work with the borrower throughout the loan process to satisfy all loan conditions required for a full loan approval.

The lending assistant is responsible for ensuring the scheduling all third party services are on track for a timely closing.

The lending assistant coordinates any post-closing needs with Secondary, Underwriting, and the borrowers.

Essential Job Responsibilities

• Supports assigned Mortgage Loan Originator(s) (MLO) and the management of their mortgage loan pipeline in order to meet customer needs and achieve targeted sales goals.
• Coordinates with borrowers to prepare a complete loan file for submission and continues to work with the borrower throughout the loan process to satisfy all loan conditions required for a full loan approval.

a. Prepares complete file for submission (within day of getting all verification docs from borrowers)

i. Reviews Credit

ii. Completes and verifies entire

iii. Verifies income & employment

iv. Verifies residential history

v. Verifies assets / source of down payment

vi. Reviews any large deposits

vii. Runs AUS

Ensures the scheduling of all third party services are on track for a timely closing.

a. Track appraisal turn times / inspections / order rejections / acceptance

b. Orders HOI

Coordinates any post-closing needs with Secondary, Underwriting, and the borrowers.

a. Communicates requirements to borrowers (within day of conditional approval)

b. Collects loan conditions from borrowers, vendors, bank partners (preferably within week of conditional approval)

c. Coordinates updates on files (addendums, loan changes, etc. with all parties)

d. Maintains database

• Maintains knowledge of secondary marketing guidelines, portfolio guidelines and all mortgage loan products.
• Works to achieve superior client satisfaction through exceptional service.

Bona Fide Occupational Qualifications

• A high school diploma or equivalent is required. An associate’s degree is preferred.
• A minimum of two years of current mortgage lending experience is required.
• Attention to detail is critical, as are strong communication and organizational skills. Solid mathematical and analytical skills are also necessary.
• A valid driver’s license is required and travel may be necessary.
• Must register and maintain current registration with the National Mortgage Licensing System & Registry (NMLS). The NMLS website ( provides the MUR questions and registration required for employment in this position.
• Must not appear on the Freddie Mac Exclusionary List or Excluded Parties List System (EPLS), be subject to a Limited Denial of Participation (LDP) or otherwise restricted from participating in HUD programs.

Last updated : 2024-05-13