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FIRST CHOICE SERVICES
Charleston, WV | Full Time
$56k-73k (estimate)
10 Months Ago
Outreach Navigator
$56k-73k (estimate)
Full Time 10 Months Ago
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FIRST CHOICE SERVICES is Hiring an Outreach Navigator Near Charleston, WV

Who is First Choice Services? – There’s a Helpline for That!
First Choice Services is a non-profit operating several FREE programs and helplines across multiple states with the common goal of making behavioral health and social services easier to access and navigate! Check out all of our programs at firstchoiceservices.org
What are we looking for in a candidate?
We are looking for kind, empathetic, and driven candidates who want to help others, and be a part of a growing team of hard-working and awesome individuals. We are looking for candidates who have a strong desire to help those who are struggling and maintain warmth and patience in tough situations. We need you to have passion for helping others in the areas of suicide prevention, mental health, and addiction.
What does an WV Outreach Navigator do?
This isn’t a sales position! Our Outreach Navigators assist the community in enrolling in insurance through the ACA Marketplace, Medicaid, or CHIP. Our Outreach Navigators provide education on the various free programs and services available to the client. This requires active listening and empathy to understand the caller’s needs, strong customer service skills, and attention to detail. Additionally, Outreach Navigators participate in community events to increase accessibility and awareness.
What are some of the essential functions?
  • Answer incoming calls, chats or texts
  • Conduct follow-up calls appropriately
  • Input call/chat/text reports into appropriate systems
What are the requirements for the positions?
  • High School Diploma or equivalent required; bachelor’s degree in human services, social work, or similar program, preferred.
  • Ability to pass a background check and pre-employment drug screen (post-offer).
  • Ability to work shift assigned.
  • Reliable transportation and a valid, active driver’s license.
  • Excellent written and verbal communication skills.
  • Continuous computer work, so candidates must have some computer and typing skills.
Benefits!
  • Second-chance employer
  • Large long-term recovery population
  • Competitive wages
  • Health, dental and vision insurance
  • Short- and long-term disability insurance
  • Basic and voluntary life insurance
  • Paid time off package
  • Floating holiday
  • Holiday pay
  • 401(k) with company match after 1 year of service
  • Rewarding work in a fun work environment with fantastic people
  • Massage chairs, quiet rooms, and VR headsets
  • Outreach Opportunities
  • Discounted gym membership with the YMCA
  • Employee engagement events
We're an equal opportunity employer! Come join our team!

Job Summary

JOB TYPE

Full Time

SALARY

$56k-73k (estimate)

POST DATE

07/19/2023

EXPIRATION DATE

05/11/2024

WEBSITE

firstchoiceservices.net

HEADQUARTERS

San Leandro, CA

SIZE

<25

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The following is the career advancement route for Outreach Navigator positions, which can be used as a reference in future career path planning. As an Outreach Navigator, it can be promoted into senior positions as a Top Community Development Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Outreach Navigator. You can explore the career advancement for an Outreach Navigator below and select your interested title to get hiring information.