6 Health Insurance Navigator Jobs in Fairmont, WV
SORT BY
P
T
P
F
J
J
Health Insurance Navigator
$86k-107k (estimate)
Full Time
5 Months Ago
FIRST CHOICE SERVICES is Hiring a Health Insurance Navigator Near Fairmont, WV
Health Insurance Navigator
Agency Overview
First Choice Services, a statewide 501c3 non-profit organization, specializes in social service helplines and community programs that help West Virginia become a healthier state. The organization operates the state’s Addiction and Mental Health Helpline for Adults and Kids (HELP4WV), the Problem Gamblers Help Network of WV for those dealing with a gambling problem, the Suicide Lifeline, the WV Tobacco Quit-Line, the HELP304 Program which serves as West Virginia’s Mental Health Helpline, assists with answering WV 211, the Jobs and Hope Program and many other similar programs for other states. One common theme for all of these programs is WV residents need Health Coverage in order to access many of the treatment options and programs that might be available to them. Since 2015, First Choice has served as West Virginia’s federally funded Navigator grantee. The WV Navigator program assists WV residents learn about and get enrolled in affordable health coverage options available to them under the Affordable Care Act. The program helps any WV resident, especially vulnerable populations, get access to health care so that WV can continue to strive to be a happy and healthy community.
Position Overview
First Choice Services, a statewide non-profit organization, is seeking a Health Insurance Navigator to work on its grant funded WV Navigator program. The program is vital to helping WV residents, especially vulnerable populations, across the state learn about and sign up for health insurance plans through the Affordable Care Act’s (ACA) Health Insurance Marketplace, Medicaid, and CHIP. The Navigator will provide assistance both in-person and over the phone. The First Choice Navigator will be required to exhibit patience and empathy with clients, while effectively educating the client with the necessary information. The position will work closely with each client to educate them about plan options and coverage details, teach about preventative services, connect the client with other social service programs they may be in need of, and check in with them throughout the year. Additionally, under direction of program supervisors, the Navigator will need to coordinate community outreach and education, give presentations to build awareness of insurance programs available to WV residents, and build and nurture new and old relationships with clients and partners.
The First Choice Navigator will use excellent customer service skills and knowledge of insurance enrollment to assist callers who need to enroll in health insurance through the Health Insurance Marketplace for the state of West Virginia. The First Choice Navigator will be required to exhibit patience and empathy with callers, while effectively educating the caller with the necessary information. The First Choice Navigator will need to work with Program Coordinator and Program Director to coordinate outreach opportunities, and build and nurture new and old relationships with clients and partners. Health Insurance Navigators in this position are the initial point of contact for callers and are responsible representing the agency and its mission in their direct interaction with First Choice callers.
Essential Job Functions
First Choice Services, a statewide 501c3 non-profit organization, specializes in social service helplines and community programs that help West Virginia become a healthier state. The organization operates the state’s Addiction and Mental Health Helpline for Adults and Kids (HELP4WV), the Problem Gamblers Help Network of WV for those dealing with a gambling problem, the Suicide Lifeline, the WV Tobacco Quit-Line, the HELP304 Program which serves as West Virginia’s Mental Health Helpline, assists with answering WV 211, the Jobs and Hope Program and many other similar programs for other states. One common theme for all of these programs is WV residents need Health Coverage in order to access many of the treatment options and programs that might be available to them. Since 2015, First Choice has served as West Virginia’s federally funded Navigator grantee. The WV Navigator program assists WV residents learn about and get enrolled in affordable health coverage options available to them under the Affordable Care Act. The program helps any WV resident, especially vulnerable populations, get access to health care so that WV can continue to strive to be a happy and healthy community.
Position Overview
First Choice Services, a statewide non-profit organization, is seeking a Health Insurance Navigator to work on its grant funded WV Navigator program. The program is vital to helping WV residents, especially vulnerable populations, across the state learn about and sign up for health insurance plans through the Affordable Care Act’s (ACA) Health Insurance Marketplace, Medicaid, and CHIP. The Navigator will provide assistance both in-person and over the phone. The First Choice Navigator will be required to exhibit patience and empathy with clients, while effectively educating the client with the necessary information. The position will work closely with each client to educate them about plan options and coverage details, teach about preventative services, connect the client with other social service programs they may be in need of, and check in with them throughout the year. Additionally, under direction of program supervisors, the Navigator will need to coordinate community outreach and education, give presentations to build awareness of insurance programs available to WV residents, and build and nurture new and old relationships with clients and partners.
The First Choice Navigator will use excellent customer service skills and knowledge of insurance enrollment to assist callers who need to enroll in health insurance through the Health Insurance Marketplace for the state of West Virginia. The First Choice Navigator will be required to exhibit patience and empathy with callers, while effectively educating the caller with the necessary information. The First Choice Navigator will need to work with Program Coordinator and Program Director to coordinate outreach opportunities, and build and nurture new and old relationships with clients and partners. Health Insurance Navigators in this position are the initial point of contact for callers and are responsible representing the agency and its mission in their direct interaction with First Choice callers.
Essential Job Functions
- Interact with clients in a friendly and professional manner.
- Gather information from client and educate on the enrollment process.
- Refers clients to appropriate resources as applicable.
- Respect each clients privacy rights under HIPAA and other applicable laws and regulations during the provision of services.
- Provide all services in an ethical manner while maintaining participant dignity.
- Nurture new and old relationships with clients and partners.
- Participate in professional development, staff meetings, continuing education, quality improvement and performance review as required.
- Adhere to all policies and procedures.
Non-Essential Job Functions
- Contribute to the overall strength of the agency and the department by completing all other duties as assigned.
Requirements
- High School Diploma or equivalent required; Bachelor’s Degree in human services, Social Work, Business Administration, or Health Sciences preferred.
- Must be able to clear a criminal background check.
- Strong working knowledge of insurance enrollment a plus.
- Experience with the Health Insurance Marketplace and/or Medicaid a plus.
- Strong written and verbal communication skills.
- Exceptional customer service skills.
- Passion for helping others in the area of accessing healthcare, suicide prevention, mental health and addiction.
- Intermediate proficiency level of computer software.
- Ability to relay information to a diverse range of individuals.
- Capacity to multi-task in a structured work environment.
- Ability to work with co-workers, callers and administrators in a respectful and cooperative manner regardless of differences in values or opinions.
Other Skills/Abilities
- Ability to multi-task: Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
- Communication skills: Reads, writes and speaks fluent English in order to convey information and ideas effectively. Demonstrates exceptionally strong written and verbal communication skills. Ability to prepare concise and accurate records and reports.
- Organizational ability: Demonstrates a systematic approach in carrying out tasks and assignments.
- Problem solving skills: Demonstrates a strong ability to properly identify and analyze problems. Able to follow the proper policies and procedures to solve identified problems.
- Client service skills: Consistently ensures that participants are provided with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering expected service elements.
- Computer skills: Comfortably and confidently uses a computer and specialized software.
- Initiative: Self-motivated and shows willingness to accomplish multiple tasks as assigned.
- Integrity: Firmly adheres to the values and ethics of First Choice Services. Exhibits honesty, discretion, and sound judgment.
- Cooperativeness: Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
- Flexibility: Is open to changing situations and opportunities and is willing to perform all tasks assigned.
- Independence: Able and willing to perform tasks and duties without direct supervision.
- Tolerance for Stress / Resiliency: Maintains a positive outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
- Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.
The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.
Working Environment
Working Environment
- A climate controlled, contact center environment. Constant usage of phone and computer systems.
Physical Requirements
- Extensive computer work with long periods of sitting in a typical call center work environment.
- Limited physical effort required with limited exposure to physical risk.
- Ability to lift 35 pounds unassisted. Heavier weight with assistance.
- Ability to work evenings, nights, weekends, and holidays as required
- Ability to climb 4 flights of stairs, with 10-15 steps each.
EQUAL OPPORUNITY EMPLOYER
Job Summary
JOB TYPE
Full Time
SALARY
$86k-107k (estimate)
POST DATE
01/20/2023
EXPIRATION DATE
07/11/2024
WEBSITE
firstchoiceservices.net
HEADQUARTERS
San Leandro, CA
SIZE
<25
Related Companies
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
