Overview

You put the pro in customer service professional. You’ve got problem-solving instincts, a passion for helping people, and the technical training to deliver results. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

You’re just what we need!

Based out of our Cheektowaga, NY location, Scheduling Coordinators at First Choice assist and support our clients, physicians and examinees teams by scheduling and coordinating appointments.

This role is a full time position with a standard work schedule Monday-Friday 8:00-4:30 p.m. It may be necessary to work overtime depending on business needs.

Compensation is up to $19.50/hour.

Responsibilities

• Schedules examinations through IME Centric or office specific system database.
• Schedules and confirms appointment dates and times with physicians' offices.
• Communicates with clients regarding appointment scheduling, physician CV's, appointment changes, no shows, cancellations, and receipt of medical records and/or images.
• Coordinates with the client to obtain required medical records prior to examination. 
• Prepares the chart by ensuring all records required are included, creates a cover letter detailing specific client questions, issues, and service requests and routes to the provider and/or to the exam location prior to examination.
• Prepares and sends exam notification letters daily.
• Communicates with physicians, clients and or examinees regarding any schedule changes. Responsible to submit client invoice and/or issue to accounting if charges are incurred.
• When required, responsible for ensuring prompt pre-payment for services issued. 
• Coordinates ancillary services such as interpretation, chaperones, transportation, and or exam site rentals when needed. Ensures the appropriate steps are taken to cancel and/or reschedule services upon appointment change or cancellation.
• Handles and responds promptly to incoming calls, e- mails or faxes from physicians or clients requesting report status and/or information. 
• Provides support and/or coverage to satellite offices as needed.
• Arrange lodging and or transportation for out-of-town examinees, assists with directions, etc.
• Processes mail, deliveries and shipments as needed.
• Participate in various educational and or training activities as required.
• Perform other duties as assigned.

Qualifications

Schedulers come from all different backgrounds including customer service, sales support, clerical, secretary, administrative assistant, receptionist, call center, retail and more.

* High school diploma or equivalent required.

* Minimum one year clerical experience; or equivalent combination of education and experience.

* Experience in a medical office or insurance industry preferred.

First Choice Evaluations began operations in 1993—since that time, it has grown to become the most prominent source of Independent Medical Evaluations nationwide. Specializing in Worker’s Compensation Claims, No-Fault, Liability, and third-party administrators, the success of First Choice is directly related to the low turnover of key personnel, the use of state of the art technology, and the adherence to strict standards of integrity.

First Choice Evaluations is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

First Choice offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

Keywords:

TAGS: entry level, clerical, office assistant, retail, customer service, patient care, data entry, albany, scheduling, scheduler, receptionist, clerk, call center, bilingual, spanish, medical, IME, medical records, insurance