Description

A. POSITION SUMMARY

Under the direct clinical supervision from the Health Center Manager, coordinates clinical staffing to ensure the efficient flow of patients through the health center and assists providers in delivering quality patient care, to include administration of injections, medical treatments, patient education, coordination of care, and other clinical activities.

B. ESSENTAIL DUTIES AND RESPONSIBILITIES

• Under the general supervision of the clinic HCM and Clinic Supervisor perform administrative and clinical duties.
• Provide direct care to patients by collecting patient data and/or medical histories, scheduling appropriate appointments for patients needs through phone or walk in triage. This could include but not limited to same day appointments, discharge follow-up appointments, newborn post discharge appointments and other needs.
• Establish and provide safe direct patient care, utilizing established nursing processes in an ambulatory setting; ensures adherence to all standards, infection prevention and organizational policies, procedures, and guidelines.
• Establishes goals and priorities in accordance with male, female and adolescent patient and staff needs and organizational objectives.
• Provides specialized nursing services this could include but not limited to: suture, staple removal, injections for Behavioral Health needs, follow up on employee health needs for new employees at assigned sites, wound care and other specialized nurse only duties.
• Assesses patients' conditions and nursing needs; sets goals, plans, and implements care within scope of medical protocols, assuring that all medical care is documented, and medical records are accurate and complete.
• Reports and records pertinent observations regarding patients to medical staff, administers medications, and performs routine treatments, and assists physicians with tests and complex procedures and treatments.
• Serves as a liaison between physician and patients and other staff by assisting with educational needs, problem resolution and health management.
• Serves as a clinical resource, ensuring quality patient care that meets national and quality standards.
• Assists in the development of emergency measures for adverse developments in patients.
• Collaborates with medical providers, patient care staff and clinic management in the planning and implementation of patient and staff education.
• May participate in the orientation, training and evaluation of new staff.
• Educates patient care staff in the use and maintenance of new equipment, supplies and instruments; coordinates in-service training; promotes continuous improvement of workplace safety and environmental practices.
• Interacts with clinic staff, managers, physicians and other patient care providers regarding documentation policies, procedures, and regulations; obtains clarification of conflicting or non-specific documentation as well as when additional documentation or signatures are required.
• Establishes internal and external outreach programs designed to improve health care outcomes and clinic visibility.
• Designs or participates in the creation of health education materials.
• Creates collaborative relationships with community and state agencies in an effort to maximize resources.
• Represents any/all FCCH clinics at health fairs or community events providing information and services to promote the clinics to other professionals as well as the general public.
• Coordinate quality initiatives and activities and assist with the development of written standards and protocols.
• Serves as a resource and coach for Quality Assurance Projects in the Clinics
• Serves as a resource and participates in any compliance issues or initiatives
• Performs miscellaneous job duties as assigned
• Under general supervision, performs a wide variety of administrative and clinical medical assistant functions in a FCCH Ambulatory Clinics including but not limited to direct service to patients either by phone or in person by conducting patient triage, responding to emergent situations, participating, or directing codes, performing lab and diagnostic testing (EKG, audio testing and other tests). Scheduling patients as needed for newborn appts, post-hospitalizations, obtaining records post discharge on patients as requested by providers,
• Provide nursing coverage for multiple FCCH Clinics in the Valencia County area.

C. ESSENTAIL MANAGERIAL DUTIES AND RESPONSIBILITIES

• Interview and hiring of non-licensed clinical staff
• Manage and direct MA, Lab, PAA and PCF duties
• Yearly evaluations and promotions for non-licensed clinical staff
• Assist with provider and nurse scheduling
• Organize annual trainings including CPR for staff as requested
• Collaborate and coordinate in operations of the Training Center 
• Supply procurement and equipment ordering
• N95 Fit testing for all onsite employees
• Assist with coordination of Person Under Investigation COVID exposure
• Participate in Site Leadership and First Choice Leadership meetings
• Participate in Safety Infection Control as lead Safety officers in clinics
• Manage clinic workflow, create staff schedules, and adjust staff assignments to meet clinic needs

D. MINIMUM EDUCATION AND EXPERIENCE

• Minimal Education required LPN, preferred associate degree in nursing (ADN) with 1 year of nursing experience.
• Licensed Registered Nurse in the State of New Mexico or Compact State Nursing License
• Verification of education and licensure (if applicable) will be required if selected for hire

Requirements

C. LICENSES/CERTIFICATIONS REQUIRED

• State of New Mexico Licensed/Registered Nurse or licensure pending, as documented by temporary license;
• CPR Certified;

D. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Knowledge of nursing techniques and practices;
• Knowledge of clinical operations and documentation;
• Advanced knowledge of clinical patient intake procedures, and supervisory level/functional understanding of FCCH laboratory and pharmacy protocols;
• Knowledge of patient care charts and patient histories;
• Knowledge of patient evaluation and triage procedures; 
• Functional knowledge of word-processing, database, and electronic medical record software programs;
• Ability to accurately observe, assess and record symptoms, reactions, and progress;
• Ability to safely lift, and physically manipulate patients;
• Knowledge of appropriate procedures and standards for the administration of medications and patient care aids;
• Knowledge of supplies, equipment, and/or services ordering and inventory control; 
• Ability to educate and communicate effectively with patients and/or families as to the nature of disease and to provide instruction on proper care and treatment while making their visit a pleasant experience;
• Ability to prepare and process laboratory samples using established protocols. 
• Knowledge of OSHA guidelines for blood borne pathogens/sterile technique requirements;
• Ability to maintain quality, safety, and/or infection control standards;
• Ability to maintain calendars and schedule appointments;
• Ability to use a multi-line telephone to schedule appointments and coordinate patient visits with center staff;
• Ability to work independently under the general direction of a provider and follow instructions for work completion;
• Ability to take the initiative to resolve patient concerns and problems;
• Ability to foster a cooperative environment;
• Demonstrated employee development and performance management skills;
• Ability to supervise and train assigned staff including organizing, prioritizing, and scheduling work assignments;
• Demonstrated knowledge of/familiarity with all applicable compliance expectations, including TJC and/or related accreditation and certification requirements, and ability to cooperate fully and comply with laws and regulations;
• Knowledge and familiar with compliance program, corporate fully and comply with laws and regulations;

E. AGE OF PATIENTS SERVED

• All ages - geriatric, adult, adolescent, and pediatric

G. PHYSICAL CHARATERISTICS/WORKING CONDITIONS

A person in this position has sufficient time to complete most tasks although under pressure depending on patient and organization demands. There are opportunities to relax from any physical exertion or to change position in work activities.

1.  Physical Effort and Dexterity: Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.

1.  Machines, Tools, Equipment: Capable of using medical equipment, office machines and personal computers for word-processing and data entry. 

1.  Visual Acuity, Hearing, and Speaking: Must be able to read results of medical tests and computer monitor and outputs accurately. Must be able to communicate clearly and accurately for work and safety compliance.
2.  Environment/Working Conditions: Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment. Work is normally performed in a typical interior/office work environment. Work is inside a clinic in a controlled environment at multiple health centers working with managers, providers, support staff, and FCCH partners. Normal office and clinic safety precautions and practices are required. Position requires travel throughout the Albuquerque metropolitan area. Work regularly scheduled Monday-Friday, although weekends may be required to meet deadlines.

This description lists the major duties and requirements of the job and is not all-inclusive. Applicants may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills