Organization Description

First Capital Federal Credit Union is a full-service financial institution serving the needs of members throughout York County, PA, and the United States. Membership in the Credit Union is open to all employees and their families of companies within our Field of Membership. 

Our mission statement is the financial wellbeing of members and dedication to our community come FIRST.

General Summary

The Member Service Representative Supervisor leads the teller team to provide exceptional service experiences to our membership and is accountable for the effective cash operations of the branch. The Member Service Representative Supervisor is responsible for meeting established sales goals and acting as a leader in the branch. The Member Service Representative Supervisor must carry out the essential duties of this position in a manner that consistently demonstrates our mission, vision, and core values of the organization in a positive manner.

Tasks, Duties & Functions

• Responsible for the effective and efficient operations and supervision of the Member Service Representative area.
• Monitors and achieves operational compliance in accordance with the established policies, procedures, and guidelines of First Capital Federal Credit Union.
• Ensures a high level of accuracy in all work leaving the branch.
• Maintains a highly motivated, well-trained Member Service Representative staff. Establishes and maintains effective employee relations.
• Ensures that all Member Service Representatives are trained and cross-trained in all phases of their job functions.
• Operates a cash drawer to include but not limited to deposits/withdrawals, check cashing, loan payments, cash advances, transfers, balancing independently and complies with the accuracy standards established for this position.
• Assists in the posting of general ledger accounts and file maintenance on opened/closed accounts and safe deposit boxes.

Note: This list of essential functions is not exhaustive. It may be supplemented as necessary.

 Knowledge & Skills

• Requires completion of high school diploma or equivalent.
• Branch/Cash Handling Experience, preferably in a Financial institution
• Experience identifying opportunities and selling products and services to members.
• Attention to detail, accuracy and strong verbal and written communication skills.

Working Conditions

• Works in a well-lighted and ventilated office setting.
• Sitting, standing, bending, lifting, and navigating stairwells required during working hours.

Excellent medical, dental, vision, and 401k benefits, including paid vacation and paid holidays.

If you are seeking a rewarding career and interested in our Member Service Representative Supervisor position, please submit your resume.