First Bank and Trust is seeking a Relationship Banker in Wise, Va to join our team. The Relationship Bankers at First Bank and Trust are the primary contact for our customers. Relationship Bankers provide our customers with superior and quality customer service. These individuals promote the Bank’s products and services and provide customer referrals for new products and services on a daily basis. Relationship Bankers work as Tellers, Customer Service Representative and provide E-Commerce support.

For more information go to www.firstbank.com/about/join-our-team

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greeting customers warmly and professionally, creating a welcoming atmosphere in the branch.
• Assisting customers with account openings, closures, and maintenance, ensuring accuracy and adherence to banking policies.
• Conducting cash and non-cash transactions, including deposits, withdrawals, check cashing, and fund transfers.
• Balancing cash drawers and reconciling transactions at the end of each shift.
• Processing loan payments, credit card advances, and other financial transactions.
• Identifying customer financial needs through comprehensive profiling and active listening.
• Identifying opportunities to cross-sell bank products and services to customers.
• Resolving customer inquiries, concerns, or complaints promptly and effectively.
• Collaborating with team members to meet customer service and operational goals.
• Staying updated on banking regulations, product changes, and industry trends to provide accurate and up-to-date information to customers.
• Ensuring compliance with all banking policies, procedures, and regulations.
• Assisting customers with account inquiries, resolving issues, and providing information on banking products and services.
• Responding to customer inquiries in person, over the phone, or via email.
• Ensuring compliance with all banking policies, procedures, and regulations.
• Maintaining a clean and organized work area for efficient customer service.
• All other duties as assigned.

MINIMUM EDUCATION AND EXPERIENCE:

• High school diploma or equivalent - required.
• Associate's degree - Accounting, Business, Finance, Communications and/or Marketing - preferred.
• Three or more years of customer service experience - preferred.

MINIMUM SKILLS AND ABILITIES:

• Strong listening, written and verbal communication skills.
• Leadership and interpersonal skills
• Ability to handle confidential information.
• Working knowledge of Word and Excel
• Excellent networking skills
• Detail oriented and organized.
• Professional

COMPLIANCE: The employee has the responsibility to acquire and maintain the required knowledge of State and Federal Banking regulations and policies and those regulations and policies inherent to position requirements.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk and sit. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT: Typical office environment.

CONFIDENTIALITY: Confidential information concerning a customer, system, design, program or product unique to First Bank & Trust Company shall not be used for personal gain. Such information shall not be revealed to any person outside the Bank without the consent of the individual or organization involved or as otherwise permitted by law.

The statements on this job description are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employees may perform other duties as assigned. In addition, all First Bank and Trust employees are expected to:

• Promote teamwork and cooperative effort.
• Help train and give guidance to other employees.
• Maintain a clean, safe, and unobstructed work area.
• Provide customers with the highest quality of products and service.
• Understand and apply appropriate quality improvement processes.
• Comply with corporate policies and procedures.

First Bank and Trust is an Equal Opportunity Employer EOE/AA/M/F/Disabled/Veteran