OPERATIONS SPECIALIST - WATERFORD OFFICE

Loan Operation Specialist performs a variety of routine and non-routine operational duties and providessupportinoperations andadministrativedepartmental activities.Thisincludesperforming the operationaltasksincludingbutnotlimitedtocustomerserviceconducting dailydataintegrityandinput. The Loan Operations Specialist projects a professional image through phone interaction, demonstrating deep knowledge ofresidential, multifamily, commercial realestateloans, linesofcredit secured by realestate collateral, commercial/ business loans, installment consumer loans.

•Ensure quality service in calls managementare maintained below or under 10% abandonedrate andprovide both internal and external customers with adequate service

•Assistbyorganizingand/orprocessingthedailyactivitiesforloanservicingtothecoreloan system, including:

(1)resolvingloanexceptions,

(2)taxandinsurancemonitoringorprocessingtoincludeescrowset-up,analysisanddata remittance to 3rd party vendors, and

(3)ratechangesandaccrualadjustments

(4)Requestinginsurancepolicycoveragesfromcustomersandvendorstimely

(5)Analyzingandupdatinginsurancepoliciesaccordingtoregulatoryrequirements

(6)Dailybatchpaymentprocessing

•Handleandanalyzeclaimsandcomplaintmanagementsystemforloanservicingincluding:

(1)Conductresearchtoresolveloanrequestsandissues,

(2)Communicateswithinternalandexternalcustomerstoprovideresolution,

(3)Ensureproper analysisofrootcausesofissues identified,

(4)Maintainsupdateddashboardsforthisarea

•AssistinLoanServicinginboxmanagementandthefulfillingofloanservices dailyrequests

•Assist inTrack ItfortheLoanServicingunit

•Assist the departmentin requestingpolicies for expired insuranceon Commercial and residential loans.

•LeadinhandlingtheStalechecksduediligenceandcustomer outreach.

•Supporttoother operationsareasasneeded.

•ReconciledailyandmonthlyGLReconcilement

•Performotherdutiesandprojectsasassignedordirected

•AssociatedegreeinBusiness,Accountingorrelatedispreferred.

•2yearsofback-officeexperience inbankingishighlypreferred.

•IntermediateknowledgeofMSOfficeisrequired.

•Experiencewithanyofthefollowingsoftwareispreferredbutnotrequired:Fiserv(Navigator), Encompass, Core Logic, Loreta

The impact of errors in this position could affect job and departmental operations and activities that might have a considerable economic impact.Effectiveness and accuracy is essential of the day by day operations of the business unit.

Thephysicaldemands described herearerepresentativeofthosethatmustbemetbyanemployee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities by this job include close and distance vision.While performing the duties of this job, the employee is regularly required to sit, use hand to finger, handle, or feel and talk and hear. The employee is occasionally required to sit for prolonged period of time, walk and bend. Stress varies with peak and slow periods. Deviation of normal or customary working schedule may be required according to department workload.

Employees in this job work in an office environment with a comfortable room temperature, good lighting, and quiet conditions.Theseemployees areexposed to external elements when representing thecorporation atexternaleventsandmayberequiredtoworkextended hours,including holidays, should these coincide with company events.

Competencies:

•CommunicationSkills: Excellent verbal and written communication in English.Ability to adapt to different types of persons, convey an effective message and listen properly to align needs and ensure a proper outcome for all parties involved.

•Customer Service: Seeks to satisfy and exceed the interests, expectations and needs of the customer (internal andexternal) withinthehighest standards established withintheCorporation.

•Innovation: Integrates thecreation, enhancement andthechanges inthecompliance withhis/her functions tomaximize theeffectiveness ofthejob and originate benefits tothe Corporation.

•Corporate Compliance: Demonstrate the values of the Corporation: Integrity, Respect, Responsibility, Support, Innovator, Agile, Compromised with Quality, Customer Focus, "Solidario con la Comunidad".

•Quality: Demonstrates accuracy and thoroughness and looks for ways to improve and promote quality.

•Teamwork:Contributestobuildingapositiveteamspirit.

•Ethics:Treatspeoplewithrespectandupholdsorganizationalvaluesmaintaining composure, tact, and courtesy that could beroutinely high volume and demanding.

•Multitask:Isabletomanagevariousrequirementsatthesametimeandableto planaheadto ensure these are met effectively and efficiently.

•OrganizationalSupport:Followspoliciesandproceduresandcompletesadministrativetasks correctly and on time.

•Responsive:Seekstoaddress inquiriesandrequestsonanexpeditedmanner.

•ComputerLiterate:ProficientinMicrosoft(Outlook,Word,Excel,andPowerPoint).

•Deviationof normalor customaryworkingschedule,as overtimecouldbe requiredaccordingto department needs.

Disclaimer

The above statements areintended todescribe thegeneral nature and level ofwork being performed by people assigned to this job.They are not indented to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified.The reporting relationship may not reflect the most recent changes to the corporate reporting structure.

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