Are you inspired by designing enterprise-grade applications that drive business impact to the tune of billions of dollars? Do you want to leverage your design skills to help create products our customers love? If you answered yes to any of these then you've got to check out the UX Designer role with First American. First American is building a cutting edge, internal consulting team to grow our business through delighting our customers. If you crave customer satisfaction, are lit up by technology, and live for transformation, this is the job for you.

As a UX Designer, you will own and drive the design for multiple products and platforms that support First American. You will collaboratively work with Product and Engineering to create, refine, and explore ways in which business partners can create world-class title and escrow technology. In a fast-paced, collaborative environment, you'll drive UX design from early-stage concepts through final delivery and launch. You'll work closely with product management, engineering, and executive leadership across First American. We are looking for a talented and experienced designer with exceptional problem-solving abilities, clear communication skills, and solid design instincts who can translate business needs into fantastic customer-focused solutions. Ideal candidates are self-starters who bring original ideas and fresh approaches to each project they work on. They are responsive, flexible, and thrive in collaborative work environments.

• This position can be 100% remote.

Responsibilities

• Lead end-to-end UX Design for multiple platforms and tools.
• Act as “go to” with in-depth knowledge of UI/UX best practices and standards.
• Conceptualize and iterate designs rapidly based on user feedback
• Create user flows, journey maps, wireframes, prototypes, high fidelity mockups, and detailed UI and visual design specifications to Product and Engineering teams, as well as business stakeholders and executive leadership.
• Create user-centered designs by understanding business requirements, the voice of the customer, user journeys, customer feedback, and usability findings.
• Incorporate customer feedback, technical constraints, and usability findings into the design.
• Facilitate and participate in design & co-creation workshops
• Develop and maintain detailed information architecture and design specifications.
• Performing metrics analysis post-launch to inform design/UX optimization efforts.
• Be resourceful and creative to overcome obstacles and turn challenges into opportunities.

Basic Qualifications

• 4 years of experience as a UX designer, interaction designer, or similar.
• Portfolio of work demonstrating breadth and depth in UX, interaction and visual design, that also tells a story that you are a deep design thinker. This should also include the approach and process.
• Fluency in best practices for information architecture, interaction design, user-centered design and design-thinking methodologies.
• Expert in high-fidelity and low-fidelity design and prototyping with Figma or equivalent.
• Experience working with design systems.
• Experience designing for complex web applications and digital products with multiple user touchpoints.
• Ability to work efficiently and demonstrate a bias for action in a fast-paced, often ambiguous environment.
• Relentless desire for innovation while balancing user model with the implementation models.
• Solid written and verbal communication skills with the ability to present a strong rationale for design decisions.

Preferred Qualifications

• Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience.
• Experience designing for financial, B2B, or enterprise-level applications, highly preferred.
• Experience with UX Content Writing and UX Strategy.

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