Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

A Business Analyst, IT Performance Management role is a critical position that supports the Performance Management in the Strategic Management IT domain with the capability to measure the performance of the Business Technology Solutions (BTS) division, including functional, process and operational aspects. The candidate will have an important responsibility to ensure that BTS and its key services are effective and efficient by tracking and monitoring strategic and significant operational initiatives. This means managing IT Balanced Scorecards and Objectives & Key Results (OKRs) from CEO-level to functional levels, and key performance indicators (KPI’s). This role will also have a considerable opportunity to grow in governance, risk, and compliance (GRC), process improvement initiatives, and strategic management. A successful candidate will have strong data and business analytical skills, cooperative work ethic and style, and solid organizational skills.

Required - Hybrid (Local to Southern California)

HOW YOU’LL CONTRIBUTE

• Defines business process requirements, research alternatives, prepares presentations, drives solutions, gains consensus, tests to confirm, and implements solutions for a specific business need.
• Analyzes and gathers requirements from stakeholders to develop and implement solutions and provide alternative solutions.
• Provides informal training as part of implementation process. May provide formal training and support directly to stakeholders.
• Working with stakeholders and SMEs, creates documentation of business processes, training procedures, and standard operating procedures.
• Generate and create reports; research and analyze data and report trends to management/ business partners.
• Build dashboards such as PowerBI and manage organization tools such as Microsoft Viva Goals.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.